Stephanie Thornton | Page 13

Satisfaction expectations exceeded, first vehicle purchase Scott earned by respect immediately by taking the time to ensure that he understood my needs before beginning to provide solutions. By consistently e Scott earned by respect immediately by taking the time to ensure that he understood my needs before beginning to provide solutions. By consistently ensuring that the products and services he was recommending were targeted to my needs, Scott helped me feel comfortable and empowered. When options on the lot did not meet my goals, Scott was quick to engage other locations to find me a better vehicle. Scott worked very hard to ensure that I would get the most value for my budget. I felt no pressure to make decisions I did not want to, and Scott made sure that any additional product or service he offered displayed direct value to my goals. Scott made every effort to answer any question I had, and has followed up several times since my purchase to ensure that I continue to be satisfied with my purchase. I fully recommend Scott to any person looking to purchase a vehicle. More

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Second Purchase in 3 years - Return Customer Carlos has sold us two new Toyota vehicles in three years, a Corolla and a Tacoma. Everyone at the dealership provides outstanding service. We highly Carlos has sold us two new Toyota vehicles in three years, a Corolla and a Tacoma. Everyone at the dealership provides outstanding service. We highly recommend calling Carlos and making an appointment. Internet pricing is a nice feature and the prices are the best around. More

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A wonderful experience. It was a great experience. They were friendly and knowledgeable. Customer service exceeded expectation. I felt comfortable making this purchase. When It was a great experience. They were friendly and knowledgeable. Customer service exceeded expectation. I felt comfortable making this purchase. When I need a new vehicle. I will return. More

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Exceptional Evonne and Stephanie were absolutely wonderful to work with. They were very patient and encouraging through the entire process. I completely trusted Evonne and Stephanie were absolutely wonderful to work with. They were very patient and encouraging through the entire process. I completely trusted them to help me make a good decision regarding my purchase of 2018 Toyota Highlander. I absolutely love the vehicle! More

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Successful experience Our trip to Heritage Toyota was a successful one. We were treated with respect and everyone we worked with was professional and well versed in the veh Our trip to Heritage Toyota was a successful one. We were treated with respect and everyone we worked with was professional and well versed in the vehicles as well as financing options. Our salesman was open to our situation and provided us with options to meet our needs. We were pleased and it made the 2 plus hour drive worth the time. More

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great people to work with Ms thorton was very helpful and friendly on a rather boring subject matter ie paperwork. As I was an out of state buyer she took the time to answer m Ms thorton was very helpful and friendly on a rather boring subject matter ie paperwork. As I was an out of state buyer she took the time to answer my many DMV type questions , great job . Thank you Dan and Barb from delaware More

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One happy woman! I am beyond happy with the purchase of my new 4Runner! Ryan went above and beyond making sure all questions were answered and my family was taken care I am beyond happy with the purchase of my new 4Runner! Ryan went above and beyond making sure all questions were answered and my family was taken care of. Not only did we have a great experience with the salesman but Stephanie was absolutely terrific! Overall the best experience I've ever had buying a vehicle and I would recommend them to everyone! More

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Amazing The team at Heritage Toyota in Owning Mills are such great people. My experience with them was amazing. I would most definitely recommend them to ever The team at Heritage Toyota in Owning Mills are such great people. My experience with them was amazing. I would most definitely recommend them to everyone. Thank you so much on helping me pick out my new 2018 Toyota Camry SE More

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Your Search Ends Here I was in the market for a new highlander and had done some light browsing online. After seeing that there was a vehicle I was interested in on the lot I was in the market for a new highlander and had done some light browsing online. After seeing that there was a vehicle I was interested in on the lot we took the ride to Owings MIlls. Eddie has the car waiting in front of the dealership and all opened up for us upon arrival. He let us tour the car on our own and understood the importance of giving us some time to think it over before saying "yes" and getting the paperwork started. For as long as I will be buying Toyota I will never go to another sales person other than Eddie. This was the smoothest experience I could have even imagined. Eddie was allowing us to multi-task and work together with him so we were able to get in and out without taking an entire day to get the deal done. His knowledge of the process and industry was a huge help in getting us exactly what we wanted and at an unbeatable price. If you are going to Heritage INSIST on getting Eddie as your sales rep. More

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Its was pleasent and easy process The over all transaction was very clear and easy , liked how this was layed out in a very simple form and he was helpful and gave us a lot of choices The over all transaction was very clear and easy , liked how this was layed out in a very simple form and he was helpful and gave us a lot of choices and options and recommendations, he even went the extra mile and took us to the other parking lot and had a look at diffrent options . Over all highly satisfied . More

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