Stephanie Soto

1. I brought my car in for an "Express" oil change and tire rotation, for which the web site and mailings said I needed no appointment. I was told it would be at least two and a half hours to wait, and t tire rotation, for which the web site and mailings said I needed no appointment. I was told it would be at least two and a half hours to wait, and that it would be better for me to make an appointment for the following week. I said just do the work, I am here already. So "Express" did not exist. It took about three hours. 2. I told the service rep. (Stephanie) to make sure my tire pressure was done properly after the rotation, because I had had problems with this in the past. Tire pressure was done incorrectly once again, although Stephanie told me it was done to spec from the door sticker. 3. My trunk area was left in disarray, which I discovered when I got home. Cargo tray was bent, and cargo floor pieces were all over the place. 4. I am a little skeptical that the tire rotation was done, because no one asked me where the key to the wheel locks was located. But I have no way to really tell. 4. Surprise---this dealership now places a surcharge on every credit card transaction. Now I know. Guess I should have brought cash with me. I have bought my last three vehicles from this dealership, two Foresters and an Outback. I have given my salesperson (Carlos) an excellent review on this site. But the service department has been deteriorating in my view, and today's visit was the most annoying yet. (Updated: changed rating from 2 to 3 stars and recommendation from NO to YES) Service advisor Stephanie contacted me with an apology and some compensation (free oil change) for the mistakes that were made. She assured me that the tire rotation had been done (evidently repair work is recorded) and I do feel more confident about that now. More

Report | Print