Stephanie Sanchez
Stephanie Sanchez at Sierra Honda
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Stephanie Sanchez

Service BDC Representative

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.9
47 Reviews
4.9

47 Reviews

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47 Reviews of Stephanie Sanchez

February 13, 2025

Dealership Rating
Employee Rating

Fast for what needed to be done! Thank you very much - see you next time bye! More

by DMWINNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 02, 2025

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My home burned down in the Eaton fire, so my Civic still had a coating of ash inside and out. After my excellent routine servicing, I noticed my car was vacuumed and washed. I nearly cried from this wonderf More

by SSBRAIG
Service Price Transparency
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Recommend Dealer
Yes
Feb 05, 2025

Sierra Honda responded

We're so pleased this extra step made you happy! Thank you for taking moment to share your appreciation of our amazing service team. We wish you the safest of travels until we see you next time!

January 31, 2025

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Great service! It was a busy Saturday but the staff was able to keep me in the loop and provide effective communication as to what was being done on my vehicle. More

by ANTIGCHARLES20
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Sierra Honda responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that our team kept you in the loop and provided you with effective communication on what was being done on your vehicle. We hope to serve you again in the future when the time comes.

January 21, 2025

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I was greeted immediately upon arriving in the service drive and watched as each of my tires tread depth was checked. Overall, great service. More

by JuliusJM
Service Price Transparency
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Recommend Dealer
Yes
Jan 22, 2025

Sierra Honda responded

Thank you for sharing what made this a great service visit, Julius! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time.

January 10, 2025

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on time fast and professional , hot a car wash also. Had a recall chk up. More

by REPROMAN90015
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 10, 2025

Sierra Honda responded

Thank you for leaving us this amazing review! We are happy to know that our team was on time, fast and professional. Please do not hesitate to let us know how we may be of further service to you.

January 04, 2025

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Employee Rating

Kevin was helpful, nice, informative and a pleasure to do business with. However the service advisors seem overworked as it takes an extremely long time to be seen. It took almost half an hour just to drop More

by swhecox
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Eng

Jan 06, 2025

Sierra Honda responded

We sincerely apologize for any delays during your visit, and want you to know we appreciate your patience. Thanks for letting us know Kevin and the team provided you with their best support and insight during your time with us. Please feel free to contact me if you'd like to discuss any details of your experience. Thank you. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

January 03, 2025

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Excellent customer service Car is good, Kevin very personable and professional with excellent customer service More

by TSIGALA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Sierra Honda responded

Thank you! We're pleased you had another great service experience with us, and that Kevin made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

December 29, 2024

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Employee Rating

I am so thankful to Kevin Eng and Sierra Honda. Since I don’t have that much experience with car, Kevin Eng help me to explained and answered all my questions, not only that he did also give me bes More

by MINACHERISH
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Sierra Honda responded

Mina, nothing means more to us than your complete satisfaction, so we're happy Kevin handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

December 18, 2024

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Employee Rating

The whole process was smooth, no real issues and the staff called me once the work was done (which was finished early). More

by MGAMBOA0
Recommend Dealer
Yes
Dec 18, 2024

Sierra Honda responded

Thanks for stopping by to share your 5-star review! We're glad our team addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

December 17, 2024

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Employee Rating

Experience with Sierra Honda is always awesome! Thank you Sierra Honda! Adam did an excellent job! More

by KATA972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Sierra Honda responded

Thank you for your trust in our service team! We're happy Adam provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

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