Stephanie Perez

the staff is very polite for both the dealership and the service department would highly recommend!!! service department would highly recommend!!! More

by YMIDNIGHTANGEL Verified Customer Verified Customer

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$304 for them to tell me absolutely nothing and no advice on how to move forward with my car on how to move forward with my car More

by santiagomargaret Verified Customer Verified Customer

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The service was excellent, thank you for your great service. They explained everything for me to understand service. They explained everything for me to understand More

by SHARIEDNEWKIRK3872 Verified Customer Verified Customer

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Customer service was great. What I wanted was taken care of on the Rock Creek. What I wanted was taken care of on the Rock Creek. More

by TCHARRAN2000 Verified Customer Verified Customer

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I would like to express my mixed feelings regarding my recent experience at the dealership. Greg, the service manager, demonstrated professionalism and understanding throughout the process. He graciously recent experience at the dealership. Greg, the service manager, demonstrated professionalism and understanding throughout the process. He graciously allowed me a few extra days to arrange for a tow truck to retrieve my vehicle from the shop. Additionally, the receptionist was consistently kind and cooperative, assisting me as much as possible. However, I encountered issues with the mechanics during both of my visits to drop off my car. Their attitudes were unprofessional, and the overall handling of my vehicle raised concerns. My car was in the shop for three weeks during the first visit, during which time it was reported that the transmission had been replaced, with the costs covered by Nissan Corporate due to ongoing issues with the vehicle since its purchase less than two years ago. Regrettably, just two weeks after I received my car back, it needed to be towed back to the dealership. I was informed that there were eight critical items requiring repair, amounting to over $4,000 (this is on top of the original $9,000 bill they allegedly billed for the “new transmission”). When I inquired as to why these issues were not identified during the previous visit, which had been less than a month prior, I was told that they were not detectable through diagnostic tests until they manifested as failures. While I am not a mechanic, I have friends in the field who believe that many of these issues should have been apparent during a diagnostic evaluation. Overall, I am left with the impression that the dealership may not have fulfilled the services for which they were compensated by Nissan Corporate. This raises concerns of either negligence or potential malfeasance. Ultimately, mechanics outside of the dealership were able to repair my car for just under $1,000, and they agreed that the quality of work performed at the dealership was questionable. Furthermore, I would like to note that the new transmission has not been reflected in the Carfax report. More

by MR Verified Customer Verified Customer

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Nissan of the bronx were able to fix my car after it broke down, replacing the engine. All under warranty. The new engine sound will take some getting used to. The rental services were very accommodatin broke down, replacing the engine. All under warranty. The new engine sound will take some getting used to. The rental services were very accommodating, Mike if I'm remembering his name should be in charge of at least that entire section or manager of services/parts with how much everyone differed to him while I was there. More

by RHOWENCARLISLE Verified Customer Verified Customer

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Quick and convenient. Always exceptional service. Staff friendly and knowledgeable. Never have any issues when I go there Always exceptional service. Staff friendly and knowledgeable. Never have any issues when I go there More

by LAZARUS17 Verified Customer Verified Customer

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It was amazing they explained everything they did everything on time andthe Comunication was everything amazing everything on time andthe Comunication was everything amazing More

by TIFFANYFERNANDEZ1986 Verified Customer Verified Customer

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My car was at the dealership for about 20 days, although the personnel was professional when I did reach someone; it was hard to have the team working on the car call me back - i requested a callback over 3 the personnel was professional when I did reach someone; it was hard to have the team working on the car call me back - i requested a callback over 3 different times. I was told I would receive an email regarding the work done on the car but I do not have said email, and the car still has the same sounds it went in with. More

by MR Verified Customer Verified Customer

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The team was very good and took very good care of me; they were attentive. Just need more discounts for the services. they were attentive. Just need more discounts for the services. More

by DELCARMENSERRANO Verified Customer Verified Customer

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