Stephanie Kimbro | Page 3

Great Team Arrived after an hour drive on a rainy day with a bitter mood from constant game playing and bait switching from other dealers I was sent to via USAA Arrived after an hour drive on a rainy day with a bitter mood from constant game playing and bait switching from other dealers I was sent to via USAA ( True Car ) buying service which uses select dealers for gauranteed savings . I had spoken with Stephanie Kimbro ( Internet Sales Manager ) explained our finances , budget and what we wanted in a new vehicle .She quoted me great price & knowing I was looking at other dealerships in the competitive crossover market , told me to ask for a Veteran discount that other manufacturer or dealers may have but not apply unless you know to ask for it . ( I thought of her like Santa in Miracle on 34th Street sending customers to Gimbles to get the best deal ) it was probably the reason I didn't cancel our appointment and restart our search later in September . I was only shopping to upgrade from a FWD to an AWD . When we arrived we met Stephanie & Cody Ryons our Sales Consultant . He knew all about what we were looking for and had a vechicle ready for us to review . At every dealership I had been upfront with the Internet sales department that I may adjust my Trim levels or options depending on my review and test drives and had been assured that my USAA " Guaranteed " Saving Certificates with a 5 day expiration date would be honored . At the previous Dealerships the prices went up and I was given the " This price only last until the end of the day " . Stephanie and Cody never said anything remotely like that. They wanted to sell my wife and I a car at the best price possible and have satisfied customers walking out the door who were completely happy with the price and experience and would share that with friends and family . The whole staff who were involved in our sale went above and beyond . As a matter of fact they actually added to our significant discount because we fell in love with a higher trim level on the Showroom floor Tiffany Seifrit the Business Manager help me apply for my loan with USAA. When I got approval at unexpected rate She had to endure some huffing and puffing on my part about " I'm not buying the car unless they give me that rate " . A few moments later the Sales Manager David Janiszewski stepped in and noticing a sports jacket I was wearing talked about being lifelong fans of the team ( Philadelphia Union ) and members of it's supporting club . When I calmed down a bit he said " don't worry about that , we'll find a better rate anyway " which he did with no problem at all . The last snag was I needed to transfer my DAV plates from the car we drove , but since we were not trading it in , I would need to go home and come back the next day with a friend or neighbor to bring in the plate and drive home in our new car . Cody stepped in and said don't worry about that let's us figure it out . Cody and Dave got together and Cody himself followed me back to our home and then drove me back to dealership to complete the sale ( 100 mile RT ) . When we returned Tiffany again had to walk me through the finally sale and had the tough job of selling Me additional warranties . She had already seen my antics earlier , but since I had apologized and explained it was just a result of the whole process . We started laughing and joking in her office as she went through each one .. Great way to end a long day . The team effort really showed on their part and I see why so many people here have given their sales staff such high ratings . I will definitely make the trip on any future car purchases and recommend them all my family and friends . I can't rate their service staff but I'm old and wise enough to know that they are two seperate departments which contribute to make profits for the dealership in Sales vs Service . As a customer who is a veteran I hope they are as team oriented and customer focused as the Sales staff was to us . More

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2015 Sonata Very good experience at Piazza. Up front with numbers and everyone good to work with. Brandon Daub was a great sales person...highly recommend. Steph Very good experience at Piazza. Up front with numbers and everyone good to work with. Brandon Daub was a great sales person...highly recommend. Stephanie and Harvey in internet sales were always quick to respond to my questions and very personable. More

by CUNNINGHAMMARK1967 Verified Customer Verified Customer

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Sante Fe purchase We are very pleased with the 2015 Sante Fe that we purchased from Piazza Hyundai last month. It is a pleasure to drive and is a sharp looking ride. We are very pleased with the 2015 Sante Fe that we purchased from Piazza Hyundai last month. It is a pleasure to drive and is a sharp looking ride. More

by EPRYOR32 Verified Customer Verified Customer

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Excellent Stephanie was wonderful to work with, she was no pressure and gave me all the information that I asked for.; She was just lovely! She then handed me Stephanie was wonderful to work with, she was no pressure and gave me all the information that I asked for.; She was just lovely! She then handed me over to Joe who continued the process and was great too. Lisa really knows her stuff and provided many options and information. I would highly recommend your dealership to anyone looking for a car. More

by CHERYL0 Verified Customer Verified Customer

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Good Friendly and knowledge. I used Edmonds before I went to dealer, made it quick an easy. I said enough what more can I say. Good experience . Friendly and knowledge. I used Edmonds before I went to dealer, made it quick an easy. I said enough what more can I say. Good experience . More

by PAT6877 Verified Customer Verified Customer

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Very pleasant experience After an unpleasant experience at another Hyundai dealer, I went to Piazza to discuss buying or leasing a new Tucson. What a difference. Everyone at After an unpleasant experience at another Hyundai dealer, I went to Piazza to discuss buying or leasing a new Tucson. What a difference. Everyone at Piazza was great to deal with. They did not waste my time, were very professional and made the experience enjoyable. I would happily recommend Piazza Hyundai to anyone searching for a vehicle. More

by TIMNUSS Verified Customer Verified Customer

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Best experience yet buying a car - I always hated having to negotiate a new car purchase and being a woman made it harder for me. I just purchased my second car from Piazza and it coul I always hated having to negotiate a new car purchase and being a woman made it harder for me. I just purchased my second car from Piazza and it could not have gone better. I feel I received a good price for my trade-in and a good price for the new car. I did check out on line what the current market price was for my 2012 trade-in and for the new car so I would be prepared. Overall I have nothing negative to say about the experience. More

by SUSANTAY01 Verified Customer Verified Customer

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terrific dealership The employees at the dealership were friendly and knowledgeable. They did not push and let me take time to make my decision. They made me comfortable The employees at the dealership were friendly and knowledgeable. They did not push and let me take time to make my decision. They made me comfortable buying the car. Since the dealership did not have the color I want, they bought one from another dealer. More

by XINLEI.ZHAO Verified Customer Verified Customer

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Highly recommended for the researched buyer! Excellent customer service! This dealership was the perfect fit! They were able to work with my well researched demands and loads of inquiry questions Excellent customer service! This dealership was the perfect fit! They were able to work with my well researched demands and loads of inquiry questions. The buying process was simple and straightforward! If you know what you want, and how you want to pay for it, I highly recommend this dealership! They were able to accommodate all that I asked for! I came well prepared and they made the process a seamless transaction! I plan on continuing all of my service and trade ins here! I love my new 2016 Elantra! More

by HILLARYANNMILES Verified Customer Verified Customer

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A fantastic Internet Experience! We searched for cars on line and came across the exact model at Piazza Hyundai. From the minute we clicked a request for quote, the experience couldn We searched for cars on line and came across the exact model at Piazza Hyundai. From the minute we clicked a request for quote, the experience couldn't have been better. Stephanie answered almost immediately and was very prompt in responding to our many questions being emailed. She had the car ready for us when we scheduled a drive and handed the sale over to Tiffany who was very easy to talk with and very professional. She handled all of the paperwork with ease and we couldn't have asked for a better experience. More

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