I drive 50 mins to get service advise from Stephanie
Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere .
I have bought 10 veh
Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere .
I have bought 10 vehicles from Denise Banner over the years.
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by John
Service Price Transparency
Jan 02, 2023 -
Fletcher Jones Motorcars responded
Hi John , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
Best,
Your Friends & Family at Fletcher Jones Motorcar
Went in for new tires and alignment.
My service advisor, Stephanie, had all the paperwork in hand so I drove up, signed, got my loaner car and was out in less than 15 minutes. Stephani
My service advisor, Stephanie, had all the paperwork in hand so I drove up, signed, got my loaner car and was out in less than 15 minutes. Stephanie had my paperwork ready when I came back to pick up my car, which was ready ahead of schedule. Checking out was a breeze as well. FJM is a well oiled machine with great people and positive attitudes.
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by ACC
Stephanie has been my service rep for many years now and
she is always prompt and helpful. I really appreciate her!
she is always prompt and helpful. I really appreciate her!
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by smartinmom
Nov 20, 2021 -
Fletcher Jones Motorcars responded
Hi smartinmom , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
Best,
Your Friends & Family at Fletcher Jones Motorcars
Got me out in two hours… great service and I booked the
same day. I was on my way to Los Angeles from San Diego…
same day. I was on my way to Los Angeles from San Diego…
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by Landlordq5
Sep 01, 2021 -
Fletcher Jones Motorcars responded
Hi Landlordq5,
Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It brings us so much joy hearing that our team was able to get your vehicle repaired and returned to you all within a timely manner. We're looking forward to serving you for many years to come and are here to help should you need us.
Take Care,
Alicia Buccola
Guest Experience Manager
Stephanie Hurstrom has been our service rep for over
10years and several cars and went above and beyond with great service we would recommend her to anyone 😊
10years and several cars and went above and beyond with great service we would recommend her to anyone 😊
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by Debbie.Jereczek
Jul 23, 2021 -
Fletcher Jones Motorcars responded
Hi Debbie,
Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your visit with Stephanie Hurstrom and appreciate you complimenting our level of professionalism. We're extremely happy to hear you enjoy Stephanie's work! We'll make sure to pass along the kind words expressed on your behalf. It brings us so much joy seeing that you've been a loyal guest with us over the past 10 years and continue to provide us with your business. Our team of experts are looking forward to seeing you again at your next scheduled interval. Please let us know if we can be of any further assistance to you now or in the future.
Best Wishes,
Alicia Buccola
Guest Experience Manager
Excellent service. Yes, it is expensive, buy you get what
you pay for. FJ maintenance is well worth the money! Will certainly continue to use them.
you pay for. FJ maintenance is well worth the money! Will certainly continue to use them.
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by Jim
Apr 02, 2021 -
Fletcher Jones Motorcars responded
Hello Jim,
Thank you for your loyalty and business with Stephanie and our team at Fletcher Jones Motorcars! We are truly grateful to read you feedback and appreciate your 5 star recommendations! Please feel welcome to contact us anytime!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Stephanie Hurstrom, our Service Advisor, took very good
care of us. When told my B service would take up to 3 hours, including a car wash, it turned out being just 2 hours.
care of us. When told my B service would take up to 3 hours, including a car wash, it turned out being just 2 hours.
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by John M.
Feb 26, 2021 -
Fletcher Jones Motorcars responded
Hi John,
Wow! Our team at Fletcher Jones Motorcars is truly flattered to read your generous sediments for Stephanie! We take great pride in seeing that our guests are provided with thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations!
Best Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Very professional run service group. I had excellent
service and follow through. Service was performed and delivery of the car was all done in one day. Thank you.
service and follow through. Service was performed and delivery of the car was all done in one day. Thank you.
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by greg
Nov 23, 2020 -
Fletcher Jones Motorcars responded
Hello Greg,
Seeing that our guests receive the highest level of service and care is our top priority! We take guest feedback to heart, and are truly pleased to know of the professional & communicative visit you had during your service with Stephanie! Thank you for allowing us the opportunity to earn your business!
Warm Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Stephanie Is the absolute best Service Advisor. So
friendly, genuine, and never tries to "upsale" me on any service my car doesn't need. She is such a joy to work with and honestly makes the whole car
friendly, genuine, and never tries to "upsale" me on any service my car doesn't need. She is such a joy to work with and honestly makes the whole car-owning experience a dream! So thankful Fletcher Jones hires such wonderful employees.
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by cedelbar
Nov 16, 2020 -
Fletcher Jones Motorcars responded
Hello,
We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that Stephanie was able to assist you in a friendly, genuine and communicative manner. We look forward to providing you the same joyful service experience again at your next scheduled visit with Stephanie!
Warmest regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Stephanie was wonderful - super efficient and made my
experience enjoyable. I was in and out and received a loaner vehicle in a very short amount of time. I appreciate that - time is important.
experience enjoyable. I was in and out and received a loaner vehicle in a very short amount of time. I appreciate that - time is important.
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by THEBROWN5
Nov 09, 2020 -
Fletcher Jones Motorcars responded
Hello,
Thank you for your business and allowing us the privilege of serving you! We are so pleased to read of the enjoyable ,efficient, and timely visit Stephanie provided you during your most recent service! Your recommendations are truly a gift!
All the Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager