Stephanie Hurstrom
Stephanie Hurstrom at Fletcher Jones Motorcars
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Stephanie Hurstrom

Service Advisor

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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44 Reviews

During my 31 years in the automotive industry, I have dedicated 11 years to Fletcher Jones Motorcars. I have enjoyed having the opportunity to get to know our guests.

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44 Reviews

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44 Reviews of Stephanie Hurstrom

December 28, 2022

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Employee Rating

I drive 50 mins to get service advise from Stephanie Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere . I have bought 10 veh More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Banner

Jan 02, 2023

Fletcher Jones Motorcars responded

Hi John , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcar

May 11, 2022

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Employee Rating

Went in for new tires and alignment. My service advisor, Stephanie, had all the paperwork in hand so I drove up, signed, got my loaner car and was out in less than 15 minutes. Stephani More

by ACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 17, 2021

Dealership Rating
Employee Rating

Stephanie has been my service rep for many years now and she is always prompt and helpful. I really appreciate her! More

by smartinmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2021

Fletcher Jones Motorcars responded

Hi smartinmom , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

September 01, 2021

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Employee Rating

Got me out in two hours… great service and I booked the same day. I was on my way to Los Angeles from San Diego… More

by Landlordq5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Fletcher Jones Motorcars responded

Hi Landlordq5, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It brings us so much joy hearing that our team was able to get your vehicle repaired and returned to you all within a timely manner. We're looking forward to serving you for many years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

July 22, 2021

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Employee Rating

Stephanie Hurstrom has been our service rep for over 10years and several cars and went above and beyond with great service we would recommend her to anyone 😊 More

by Debbie.Jereczek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Fletcher Jones Motorcars responded

Hi Debbie, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your visit with Stephanie Hurstrom and appreciate you complimenting our level of professionalism. We're extremely happy to hear you enjoy Stephanie's work! We'll make sure to pass along the kind words expressed on your behalf. It brings us so much joy seeing that you've been a loyal guest with us over the past 10 years and continue to provide us with your business. Our team of experts are looking forward to seeing you again at your next scheduled interval. Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Alicia Buccola Guest Experience Manager

April 02, 2021

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Employee Rating

Excellent service. Yes, it is expensive, buy you get what you pay for. FJ maintenance is well worth the money! Will certainly continue to use them. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 02, 2021

Fletcher Jones Motorcars responded

Hello Jim, Thank you for your loyalty and business with Stephanie and our team at Fletcher Jones Motorcars! We are truly grateful to read you feedback and appreciate your 5 star recommendations! Please feel welcome to contact us anytime! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

February 26, 2021

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Employee Rating

Stephanie Hurstrom, our Service Advisor, took very good care of us. When told my B service would take up to 3 hours, including a car wash, it turned out being just 2 hours. More

by John M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2021

Fletcher Jones Motorcars responded

Hi John, Wow! Our team at Fletcher Jones Motorcars is truly flattered to read your generous sediments for Stephanie! We take great pride in seeing that our guests are provided with thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 23, 2020

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Employee Rating

Very professional run service group. I had excellent service and follow through. Service was performed and delivery of the car was all done in one day. Thank you. More

by greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Fletcher Jones Motorcars responded

Hello Greg, Seeing that our guests receive the highest level of service and care is our top priority! We take guest feedback to heart, and are truly pleased to know of the professional & communicative visit you had during your service with Stephanie! Thank you for allowing us the opportunity to earn your business! Warm Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 16, 2020

Dealership Rating

Stephanie Is the absolute best Service Advisor. So friendly, genuine, and never tries to "upsale" me on any service my car doesn't need. She is such a joy to work with and honestly makes the whole car More

by cedelbar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 16, 2020

Fletcher Jones Motorcars responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that Stephanie was able to assist you in a friendly, genuine and communicative manner. We look forward to providing you the same joyful service experience again at your next scheduled visit with Stephanie! Warmest regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 09, 2020

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Employee Rating

Stephanie was wonderful - super efficient and made my experience enjoyable. I was in and out and received a loaner vehicle in a very short amount of time. I appreciate that - time is important. More

by THEBROWN5
Recommend Dealer
Yes
Nov 09, 2020

Fletcher Jones Motorcars responded

Hello, Thank you for your business and allowing us the privilege of serving you! We are so pleased to read of the enjoyable ,efficient, and timely visit Stephanie provided you during your most recent service! Your recommendations are truly a gift! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

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