Stephanie Hafez

My 2nd Subaru. Stephanie Hagen has been our sales rep. Both times. Great sales techniques, knowledgeable, pleasant & more. I love my 2020 Subaru but decided to Stephanie Hagen has been our sales rep. Both times. Great sales techniques, knowledgeable, pleasant & more. I love my 2020 Subaru but decided to update to the newer model. She has always been there to help me thru operating my car so many times, even ,after I took ownership of it. She is the best.. Her manager, Nyah, was so professional & yet made us feel so welcomed. Tabatha, reconfirmed our contract, by explaining what would be done by them, before our new car would be ready for pickup. My husband & I appreciate the relaxed service, with no pressure given to us at your dealership. Thx Subaru for having such a great staff. More

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Stephanie and Jeff listened to what I was looking for and I ended up with an even better solution. They know their Subaru products and the options available. Excellent experience. I ended up with an even better solution. They know their Subaru products and the options available. Excellent experience. More

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This dealership was extremely helpful, Stephanie always reached out at an opportunity for a car she thought we would be interested in. They made it a very pleasant process and are amazing to work with. 100 reached out at an opportunity for a car she thought we would be interested in. They made it a very pleasant process and are amazing to work with. 100% recommended them especially Stephanie. More

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Stephanie did a fantastic job working with us on buying the CPO Outback and provided excellent communication throughout and after the sale. Lauren was very professional and courteous during my most recent the CPO Outback and provided excellent communication throughout and after the sale. Lauren was very professional and courteous during my most recent service call. More

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Excellent service! Stephanie and the staff were great ! Definitely recommend going to get your next vehicle here,…thanks for the great car , got a Sabaru Forester and very pleased with it , thanks. Definitely recommend going to get your next vehicle here,…thanks for the great car , got a Sabaru Forester and very pleased with it , thanks. More

by kathy.crespo Verified Customer Verified Customer

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Stephanie was super helpful when buying my new Crosstrek! Thank you! Thank you! More

by empress010 Verified Customer Verified Customer

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They were pleasant, efficient, professional and knowledgeable. I thoroughly enjoyed the experience. knowledgeable. I thoroughly enjoyed the experience. More

by rene2home Verified Customer Verified Customer

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Got my '22 Outback Onyx last week and being someone who has been researching and getting multiple quotes from all the dealerships , I got the best quote from Kenosha Subaru. When you get a good quote, you has been researching and getting multiple quotes from all the dealerships , I got the best quote from Kenosha Subaru. When you get a good quote, you might be expecting some kind of last-minute selling or hidden charges, under-valuing trade-in, etc. But to my surprise, this was the best car buying experience of my life. From the Internet Sales Associate Tyka, Sales department Stephanie and Derek everyone was helpful. everything was transparent and didn't have any bad experience except for the emotional buying and limited supply of available cars in this tight market. even though Kenosha Subaru is 45miles from home, I might consider them for my future services because of the vibe I felt over there. honestly, having read all the online reviews/experiences on different Stealerships, I was skeptical when I walked into the dealership and was defensive to sit across the table with a salesperson. but to my surprise, everything was up to the numbers that were mentioned in the quote or less. since I had my limitations, I loved the fast and seamless closing which took less than 75mins. I am sure to keep the good relation I found with this Dealership. Thank you, Stephanie, Derek, and Tyka for proving me wrong on my prejudices about dealerships. Joyal More

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Stephanie H. was really accommodating by communicating with me via text about my previous cars trade in value. She was also extremely friendly and helpful when I was finally able to make it to the dealers with me via text about my previous cars trade in value. She was also extremely friendly and helpful when I was finally able to make it to the dealership. When it came to the paperwork I was directed to Jesse Matos. Initially Jesse seemed great, until I denied the extra packages that he was offering. I had already discussed my budget with him and that he didn’t need to try to sell me on anything extra, which he proceeded to do anyways. I listened to his spiel and again, reminded him that I was happy with where my monthly payments were at and that’s when his tone changed, and he became rude. He was overly pushy, disregarding what I had already told him several times. He started making remarks about how I seemed to be “very reserved” and asking if I know someone in car sales, have I had a bad experience with people trying to get over on me at dealerships, etc. Despite his behavior we continued, and he shared what my interest rate was. Unhappy with the rate, I asked to see the documentation of my credit pull because I was surprised and was expecting something lower. He wouldn’t provide me with the document and brought me a generic piece of paper with what my possible interest rates could be. He gave me the higher end of the options and had took it upon himself to add .4%. When I asked him about it further, he stated, “we need to make a profit,” and questioned me saying, “you don’t work for free do you??” So not only was that extremely unprofessional, he also did not check over the paperwork and had the completely wrong bank on my documents! When I pointed it out, he took no accountability and blamed it on another coworker. The Kenosha Subaru website states that the sales staff is there to make your auto shopping experience fun, easy and financially advantageous. Jesse Matos’ performance directly contradicts that, so I’d highly suggest working with someone else to finalize your purchase! More

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This was our first experience with Kenosha Subaru. We were so impressed. From our first inquiry thru picking up the new vehicle, your team has been top notch! Other care dealers could learn a lesson from were so impressed. From our first inquiry thru picking up the new vehicle, your team has been top notch! Other care dealers could learn a lesson from you! Simply amazing, painless, efficient, thorough and quality customer service. Also appreciate the genuine and honest attitudes displayed thru all three people we worked with. We will return! Keep up the good work Kenosha Subaru! More

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