Stephanie Florentino
Stephanie Florentino at Tuttle Click Ford Lincoln

Stephanie Florentino

Service Advisor

Tuttle Click Ford Lincoln

43 Auto Center Dr
Irvine, CA 92618

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36 Reviews
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36 Reviews

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36 Reviews of Stephanie Florentino

February 09, 2021

Dealership Rating
Employee Rating

Craig was my service advisor. Customer service was excellent! Friendly staff. The porters were quick to assist me. I have nothing but good to say about this dealership! More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Whitacare, Ken Stahl

Feb 09, 2021

Tuttle Click Ford Lincoln responded

Hello, thank you for sharing your recent 5 star service experience with Craig here with us at Tuttle-Click Ford Lincoln. We are thrilled to hear that Craig provided excellent, friendly and fast service. Thank you for making us your trusted dealership of choice, and we are here for you anytime you need! Tuttle-Click Customer Service | support@tuttleclick.com

November 27, 2019

Dealership Rating
Employee Rating

Excellent service above and beyond. Service is awesome and Jim follows up every years with his personal touch and added knowledge of the Lincoln system More

by Gdiamondjr
Recommend Dealer
Yes

Other Employees Tagged: Jim Follmer

Dec 03, 2019

Tuttle Click Ford Lincoln responded

Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are glad to hear that Jim follows up with you every year, and that he is personable and knowledgeable. Thank you for choosing us, and we are here for you and any of your Lincoln needs in the future. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

November 19, 2019

Dealership Rating
Employee Rating

Friendly and low pressure service department that doesn't oversell tires and brakes and service when these things can be done "next time". Prompt and efficient. More

by bwkopra1401
Recommend Dealer
Yes
Nov 19, 2019

Tuttle Click Ford Lincoln responded

Hello, Thank you for sharing your recent positive experience with us here at Tuttle-Click Ford Lincoln. We are glad to hear that your experience was friendly, low pressure and efficient. We would really love to hear how we could earn that extra star from you. If you don't mind contact me directly, Id love to hear how we can improve and make your overall experience better. I sincerely look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com

November 19, 2019

Dealership Rating
Employee Rating

Stephanie Florentino is a rock star. She is the reason why my family keeps coming back! She is an asset to your organization. Thank you More

by john
Recommend Dealer
Yes
Nov 19, 2019

Tuttle Click Ford Lincoln responded

Hello John, thank you for sharing your recent 5 star experience with Stephanie here with us at Tuttle-Click Ford Lincoln. We are glad to hear that she is the reason you and your family keep coming back to us. We will make sure to let her know she is greatly appreciated here. Thank you for being part of the Tuttle-Click family. We are here for you anytime in the future. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

November 13, 2019

Dealership Rating
Employee Rating

All work performed professionally and staff communication was top notch. Always a pleasure dealing with Tuttle Click service department. Stephanie was thorough and very responsive More

by Buzzbtc
Recommend Dealer
Yes
Nov 19, 2019

Tuttle Click Ford Lincoln responded

Hello, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that you felt our staff preformed professionally and that our communication was great. We are glad to hear that Stephanie was responsive and a pleasure working with. Thank you for choosing us here. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com

September 15, 2019

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Employee Rating

Stellar service by Stephanie Stephanie is outstanding in professionalism and customer service You have a gift in her She knows her role and is extremely knowledgeable Thank you More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2019

Tuttle Click Ford Lincoln responded

Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Stephanie was "outstanding in professionalism and customer service". That makes us very happy to hear. Thank you for choosing us here, and we look forward to seeing you anytime in the future for all things Ford Lincoln. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com

September 14, 2019

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Employee Rating

The Works Special The work on my 🚗 was excellent!! They took care of my car. I appreciate it and I give them good remarks. I will recommended to someone else! 😃 More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2019

Tuttle Click Ford Lincoln responded

Hello Angel, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that you felt the service on your vehicle was quality! Thank you for choosing us here at Tuttle-Click. We appreciate all the kind words, and high recommendation. We are here for you anytime in the future. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

August 30, 2019

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Employee Rating

Silverstang I love how everyone their treats the customer with courtesy,. The location is very cleanif and everyone is attentative and willing to always help w More

by Luckystang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Parsons

Sep 03, 2019

Tuttle Click Ford Lincoln responded

Hello Lucky, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that you were treated with courtesy. Thank you for choosing us here. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

August 28, 2019

Dealership Rating
Employee Rating

Friendly, professional service. The minute I stepped into Tuttle Click, I was greeted with smiling faces. I worked with Stephenie to get my car correctly diagnosed by their professio More

by Erainh20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie's manager ( sorry,don't know his name)

Sep 03, 2019

Tuttle Click Ford Lincoln responded

Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Stephenie was professional, knowledgeable and friendly. We are happy to hear that you were greeted with a smile! Thank you for choosing us here at Tuttle-Click Ford Lincoln. We are here for you anytime in the future. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

August 01, 2019

Dealership Rating
Employee Rating

Excellent Service I am coming to this service center. For last 4 years for my Ford Flex and quite satisfied with their performance . I would recommend them to anybody w More

by Projman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Whitacare, Tim Flannagan

Aug 07, 2019

Tuttle Click Ford Lincoln responded

Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Tim, Stephanie and Craig were of great service and professionalism and that they helped make your experience quality. Thank you for continuing to be part of the Tuttle-Click family for four years now. We look forward to seeing you anytime in the future for any of your sales or service needs. Enjoy every mile ahead in your Ford Flex! Sincerely, Shirley | shirley@tuttleclick.com

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