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Stephanie Crutcher
Stephanie Crutcher at Russ Darrow Direct

Stephanie Crutcher

Service Advisor

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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5.0
5 Reviews
5.0

5 Reviews

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5 Reviews of Stephanie Crutcher

February 03, 2026

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Employee Rating

Able to get my car in right away and fixed same day! Would highly recommend More

by HEATHER_HOTZ
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Isaiah Maki

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Feb 03, 2026

Russ Darrow Direct responded

We’re glad we could schedule your Kia Soul promptly and complete its repair that same day. Thank you for recommending our service team. If you need any assistance down the road, please let us know.

January 24, 2026

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The service desk was very nice and helpful from beginning to end they answered all my questions both over the phone and in person More

by SUNMOONSTAR04
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

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Jan 25, 2026

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

January 01, 2026

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Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done More

by Roni
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Recommend Dealer
Yes

Other Employees Tagged: Jen Ebben, Rachel Engel, Tyson Fancher, Jessie Grahn, Brian Inman, Isaiah Maki, Rod Winklepleck, Rebecca Theyel

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Jan 02, 2026

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

December 31, 2025

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The overall experience was great! They had the tires ready to go for my appointment! More

by deeremanmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Isaiah Maki

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Dec 31, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

December 17, 2025

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Employee Rating

Just purchased vehicle in October. First oil change and check for leak issue. Everything communicated and fixed quickly! More

by MEREDITHMANDE
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Recommend Dealer
Yes
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Dec 17, 2025

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

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