Stephanie Cion

Absolutely no integrity On Monday August 3, 2020 I purchased a "certified" preowned Jeep Grand Cherokee and extended warranty. Both were paid for in full. On Tuesday the car On Monday August 3, 2020 I purchased a "certified" preowned Jeep Grand Cherokee and extended warranty. Both were paid for in full. On Tuesday the car stalled twice. Their story is that it is normal for a car to shut off when coming to a stop. On Wednesday morning the car was dead. I spoke to the service department who had me on hold for 20 minutes and then told me they would tow it back but did not have a loaner for me. Since I live 2 hours away, this presented a problem. I called Westbury to tell the salesman but it was his day off so I was transferred to the sales manager. I told her I was unhappy with the car, explained why, and said I wanted to bring it back. The response from the sales manager was a flat 'No." When I asked about the three day window, she said there wasn't any. When I mentioned the Lemon Law, she told me to hire a lawyer. Then I said I wanted to bring the car to another dealer to look at it and was told they would not service my car if I did that. I did it anyway. They ran a test on the battery and found it to be OK but on Thursday the battery was dead in the morning again. Another jump and this car is now in the shop at Southampton Jeep and will be there until they figure out what’s wrong with it. I then got an email from the Westsbury Jeep General Manager stating that they would not service the car, would not take it back, and that years ago we had a similar scenario which indicates to me that their business practice is to sell cars as fast as possible (the salesman told me they were a "volume business") without doing their due diligence to make sure their certified preowned vehicles were indeed certified. I then received a call saying they were blocking my number. I would never have gone back to this dealership but they were the only one with inventory, I was paying $150/day for a rental, and I needed a car as quickly as possible since the head gasket on my previous car had cracked. and it was undriveable. Wanting to return a car in less than 48 hours because it’s obviously defective is not unreasonable. Telling me I can’t, interrupting me continually when I was trying to speak and then saying I need to hire a lawyer in a snotty tone of voice is beyond despicable. Did I get angry? You bet. I'm a 71 year old senior citizen and they were taking advantage. I believe this dealership lied about this car being certified. Refusing to service it is another issue since I purchased an extended warranty. Blocking my phone number is the totally inexcusable. They should have been apologizing all over the place and offering to take it back or to replace it immediately. I purchased this car in good faith and the car has problems. There is some reason the battery drains overnight but as of right now I have no car, have lost a week of work and have been aggravated beyond words. More

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Worst customer service They have no respect for their customer nor customers time. We are here to give them service and they treat you like no one....worst experience ever.. They have no respect for their customer nor customers time. We are here to give them service and they treat you like no one....worst experience ever....I have been to many places but this place is horrible....wouldn't recommended anyone..... More

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