Stefan St.John

Unethical, unhelpful, and incompetent. Negligently installed a warped driver side mirror, did something to cause infotainment system to begin to malfunction, never took responsibility, only argued and installed a warped driver side mirror, did something to cause infotainment system to begin to malfunction, never took responsibility, only argued and wanted to charge for more labor. Avoid like the plague. More

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From 1,000 miles away...A HOME RUN! Our sales person Kathy Johnson was truly outstanding in every way! My wife and I have purchased over 10 new cars in our lifetime and this was FAR AND Our sales person Kathy Johnson was truly outstanding in every way! My wife and I have purchased over 10 new cars in our lifetime and this was FAR AND AWAY the very best experience we have had. Kathy was extremely attentive, knowledgeable, compassionate, and best of all a fantastic advocate! Living over 1,000 miles away we were a bit nervous about buying a $68,000 car sight unseen. Kathy, along with the sales manager Stefan St. John put our hesitation at ease....and boy did they deliver...Literally! After negotiating an unbelievable deal our new XC60 T8 Plug-in Highbryd was delivered to our driveway within days! Not a scratch on it..shiny and new! Kathy took pictures and video of the car before and after it was prepped. She was in frequent text communication with us and sent us a picture of it being loaded on the transport truck! They even set up the shipping with a significant discount and covered a portion of the registration. In addition, Carme Vitale the business manager was outstanding. He was kind and made the paperwork a breeze. Unlike a traditional transaction, we didn't have to wait for hours...this was fast and easy! Purchasing this car was by far the easiest, least time consuming, most pleasant car buying experience we have ever had! OH, did I mention that we got the deal of a lifetime?! I AM TELLING YOU, THESE GUYS HIT IT OUT OF THE PARK! More

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Perfect experience buying an XC60 We had a wonderful car-buying experience with Kathy Johnson (sales associate) and Stefan (manager). They were helpful in helping us decide the right c We had a wonderful car-buying experience with Kathy Johnson (sales associate) and Stefan (manager). They were helpful in helping us decide the right car for us within an acceptable price range. They were very accommodating in terms of test driving cars and suggesting different models that would fit our needs. The whole process was very enjoyable and I would recommend them to anyone trying to figure out if a Volvo is right for you! More

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Has always been a good experience I have bought both Volvos and Volkswagens here and always had a great experience. They care about my time and are willing to making arrangements outsi I have bought both Volvos and Volkswagens here and always had a great experience. They care about my time and are willing to making arrangements outside of the dealership. Will be happy to keep doing business here More

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Happy Campers I was looking for a specific sized small SUV and I spied one outside this dealership. The new XC40 has to be the best looking car in that price and ca I was looking for a specific sized small SUV and I spied one outside this dealership. The new XC40 has to be the best looking car in that price and category of car I was looking at. Ernest greeted us once we entered and he has been so informative and helpful. Once the car arrived, Ernest walked us through the paperwork with great ease and comfort. But his sheer brilliance and enthusiasm shone through when he sat with us in the car giving us our first tutorial. He certainly knows his cars! More

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Great experience - recommended I had a great experience buying my Volvo XC60 at Ourisman. It was a smooth and pain-free experience with great customer service. Ernest went out of h I had a great experience buying my Volvo XC60 at Ourisman. It was a smooth and pain-free experience with great customer service. Ernest went out of his way on his day off with family in from out of town to work with me on the day that was most convenient for me. His manager Stefan St. John was straightforward and easy to work with. The friction-free process was remarkable relative to other car dealership experiences I’ve had. I would definitely recommend them. More

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Bought a new 2017 XC60 We worked with Jacquilyn, Stefan and Deborah and loved all of them! They were helpful and nice and went the extra mile to help us register and finance We worked with Jacquilyn, Stefan and Deborah and loved all of them! They were helpful and nice and went the extra mile to help us register and finance our car. More

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Goes the extra mile. A standing ovation to GM Matt Berman and his crew, Ernest, Deb, etc. at Ourisman Volvo. I actually did the negotiation via e-mail, so everything was s A standing ovation to GM Matt Berman and his crew, Ernest, Deb, etc. at Ourisman Volvo. I actually did the negotiation via e-mail, so everything was settled before I showed up at the showroom. It was the most painless and easy car-buying experience I have ever had. Period. Matt's word was solid. No games. And I love the car! (This is my 8th Volvo.) It does everything but sing lullabies to me. More

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