Stefan Prevatte | Page 2
Sales Consultant
Capital Hyundai Of Jacksonville
2325 N Marine Blvd
Jacksonville, NC 28546
16 Reviews
Write a Review16 Reviews of Stefan Prevatte
July 01, 2023
VERY disappointed when I came in for my first service today. I pulled up, waited about 5 mins until a service advisor came out to greet me. No one came outside, so I walked in and asked for help. The guy today. I pulled up, waited about 5 mins until a service advisor came out to greet me. No one came outside, so I walked in and asked for help. The guy said he would be with me in a minute. He asked where my keys were I said in the car. He said ok go have a seat in the waiting area. The waiting room was packed and there was no where to sit. Most of the dealerships I've been to, (Mazda, Mitsubishi, Mercedes-Benz etc) always come out to your car and greet you. They have a pen and paper, and they walk around the vehicle and take the mileage and notes. No one did that!! Before I left the dealership I asked if anything needed to be done or recommended they said no. When I left for service I noticed my windshield washer fluid light still on!! They filled it, but not enough for the light to turn off!!! To top that off when I looked under the hood of my vehicle, my coolant was under the minimum line! Why wouldn't they top that off as well as my windshield wiper fluid?!! God forbid I were to take a road trip thinking my car is safe, it's not!! I used a whole gallon of windshield washer fluid. They hardly filled it up!! I called and called and called the service department. No one answers it just rings and rings. I went to Advance Auto Parts on the way home. They used their system to check what kind of coolant I need, and I need green not pink!! Why is their pink in there?? My vin number says green. So confused?!!!?? I just bought the xxxx car. Becareful this place left a bad taste in my mouth More
Other Employees Tagged: Tara Williams, Jerome Clay, Chris Williams, Justin Smith
June 30, 2023
This is by far the BEST service department in eastern NC. They work on every car I own. They work on every car I own. More
Other Employees Tagged: Tara Williams, Wally Goodrick, David Christensen, Jerome Clay, Chris Williams, Josh Crawford , Justin Smith , Alex Wilson
June 27, 2023
Amazing customer service from start to finish. My sale Rep Jerome Clay went above and beyond to make sure we were satisfied with our car buying experience. We will defiantly him and Capitol Hyund My sale Rep Jerome Clay went above and beyond to make sure we were satisfied with our car buying experience. We will defiantly him and Capitol Hyundai to our friends and family. More
Other Employees Tagged: Tara Williams, Wally Goodrick, David Christensen, Jerome Clay, Chris Williams, Josh Crawford , Justin Smith , Alex Wilson
June 24, 2023
I owe a lot to Ashlee. A young lady who understands the customer and your business. After several discussions with her about what I was looking for she took the ball and ra A young lady who understands the customer and your business. After several discussions with her about what I was looking for she took the ball and ran it over goal. She connected all the dots that sent me to the dealer I purchased from. I’d say she was most influential in my purchase because she had such a broad understanding of my issues. She deserves a huge pay on the back please tell her that I said thank you for making it so right and so easy. Great Job!! The salesman at the dealership was also awesome. He quickly understood my desires and delivered a great solution. All without an issue and never thinking of his own needs. He truely put the customer first snd like Ashlee delivered the Goods In style once these two were finished all That was needed was my signature on a few pieces of paper and soon I was being given instructions on the operational o trolls available to the driver. Once again it was fine perfectly. I can honestly say that Capital will be my choice for a go to dealership. When I drove out today I had met the best sales team who delivered on every promise. More
Other Employees Tagged: Tara Williams, Wally Goodrick, David Christensen, Jerome Clay, Chris Williams, Josh Crawford , Justin Smith , Alex Wilson, Not sure there were any but every single person I met in the dealership was amazing.
June 22, 2023
This is my favorite dealership. The people are always courteous and professional. I've bought 4 cars from this place since 2017 and it's been a pleasure every time. They're service The people are always courteous and professional. I've bought 4 cars from this place since 2017 and it's been a pleasure every time. They're service department is knowledgeable and professional. I've never had a complaint or inconvenience with this place. More
Other Employees Tagged: Tara Williams, Jerome Clay, Josh Crawford , Justin Smith
June 16, 2023
I would like to focus on the service writer who was present the day I came in. I was concerned that I needed two panels replaced on the roof of the car. When the gentleman examined the car, he explaine present the day I came in. I was concerned that I needed two panels replaced on the roof of the car. When the gentleman examined the car, he explained to me that the fading was because of water spots and gave me some advice on what type of cleaner I could purchase to remove it. I must admit, I was more than surprised at how good his advice was. He also pointed me in the direction for another product to bring the black color back into the rain guards over the windows. Once again, his recommendation was on target. Some good advice and a little elbow grease with the right product was all I needed! Thank you and please thank the service writer for me. More