Star Castenada
Star Castenada at Ken Garff Mercedes-Benz of Salt Lake City
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Star Castenada

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.9
9 Reviews
4.9

9 Reviews

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9 Reviews of Star Castenada

October 26, 2024

Dealership Rating
Employee Rating

Your dealership has been responsive and effective in towards the completion of my needs. Cameron in service, has been extremely cooperative in assting me st all times. More

by Spinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 24, 2024

Dealership Rating
Employee Rating

Great dealership with great people. Only drawback was that they did not wash my car. More

by RUDDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Braiden Draper, Vivian Montes

Sep 27, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 01, 2024

Dealership Rating
Employee Rating

Great service: Got a loaner. Spence is a great salesman and follow through with services and repairs . Service manager is very accessible More

by AWALALIYADDA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spence Smith, Garret Garret

August 28, 2024

Dealership Rating
Employee Rating

Great service and nice lounge. I always come back to this location, extremely friendly, helpful, and convenient. More

by Andrea W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 25, 2024

Dealership Rating
Employee Rating

Direct and transparent and super helpful, I didn’t feel as if I had to push the team for answers. More

by apraymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garret Garret

Jul 25, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

June 29, 2024

Dealership Rating
Employee Rating

Great customer service. .The Service department team, especially, Star and Cameron. I would recommend them. More

by price_derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Telford

Jul 08, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

June 05, 2024

Dealership Rating
Employee Rating

Vivian is great! In fact everyone I met there was very friendly and helpful. The only thing I don’t love is the high cost. When just the front brakes and rotors are $ More

by atlarger
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

May 16, 2024

Dealership Rating
Employee Rating

Estella was very good at communicating the status of the vehicle while in the service department. We really appreciated that the vehicle was hand washed before it was returned to us. We are impressed that y More

by debboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 10, 2024

Dealership Rating
Employee Rating

Things have improved immensely since my last visit. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. More

by COOKINSTEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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