Stanford Speranza

The service was excellent. The technician was knowledgeable and polite. I was very pleased with the speed and courtesy extended to me. The technician was knowledgeable and polite. I was very pleased with the speed and courtesy extended to me. More

by rwmccormick Verified Customer Verified Customer

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my service was great and I will be coming back again! everyone was very helpful and it was quick and easy to make an appointment over the phone! everyone was very helpful and it was quick and easy to make an appointment over the phone! More

by briannaraffell Verified Customer Verified Customer

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Service was great. The service was for normal maintenance and a recall. The staff was professional and everything was handled in a timely manor. The service was for normal maintenance and a recall. The staff was professional and everything was handled in a timely manor. More

by TlH10 Verified Customer Verified Customer

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Never any issues, things get taken care of and things are communicated well. If waiting or leaving the car it is still often ready very quickly communicated well. If waiting or leaving the car it is still often ready very quickly More

by MYPURCHASES Verified Customer Verified Customer

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Had some warranty work done, service was top notch, staff was friendly and accommodating. The service was done in an expedient manner. A great dealership was friendly and accommodating. The service was done in an expedient manner. A great dealership More

by FERG840 Verified Customer Verified Customer

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The service department is very thorough in that informs of all work that was and of future work that will be done to keep your vehicle in proper shape of all work that was and of future work that will be done to keep your vehicle in proper shape More

by PIZANND13 Verified Customer Verified Customer

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Offered me a loaner car without having to ask. Service was done on time. Everyone was very polite and helpful. Service was done on time. Everyone was very polite and helpful. More

by FGRECO2 Verified Customer Verified Customer

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My experience has been frustrating and unprofessional, and I believe it needs attention. it was extremely difficult to get in touch with the service team. There were many of my calls that went unanswer and I believe it needs attention. it was extremely difficult to get in touch with the service team. There were many of my calls that went unanswered and I never received a call back. Even though I told the team that I was a teacher and not available to answer calls during certain times, the few calls I did receive were during those times I was unavailable. This was extremely frustrating. The repair took an unacceptably long time. The entire time I had unclear communication. I also felt like I was being taken advantage of. I was told that my flex pipe needed to be replaced and I almost payed for that work. However, after I asked more questions I learned that my vehicle was actually drivable without this repair. It would have been more transparent and honest to tell me that the part was rotted but still usable. I appreciate recommendations but not sneaky additional add ons. When I finally got my car back, there were many problems. The battery was dead, the tires were dangerously low, and the license plates were detached. Nobody informed me of any of this I had to discover it myself. I was then told that I would need to pay $90 to have the plates reattached, which I find unacceptable after such a long wait and poor service. Good service would have taken care of these issues at the very least After my car was stolen due to an error in the cars design, I chose Vision Hyundai to repair my vehicle. This is because I thought that the techs and service team would have my back and do everything by the book, helping me along the way to understand what was going on. There was instead a huge lack of professionalism and expertise. I was met with confusion and frustration. I remained polite and patient throughout this process, but unfortunately, this did not yield any positive results. I will never return to vision Hyundai or purchase a Hyundai vehicle and I will inform anyone seeking car repairs of my experience. I really hope something is done about this. More

by Peter Giangrasso Verified Customer Verified Customer

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When I bought my car in 2009, I was told I had free oil changes for as long as I owned the car. After the oil change yesterday, they said that benefit was no longer being honored. I was given no warning changes for as long as I owned the car. After the oil change yesterday, they said that benefit was no longer being honored. I was given no warning of this. Poor customer service to provide no notice of the change. More

by PROWELLCOACH Verified Customer Verified Customer

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Everyone was professional and respectful. The part they ordered came in damaged. They initially gave me a loaner or the 4 hour repair that I ended up keeping over night. They were grateful fo The part they ordered came in damaged. They initially gave me a loaner or the 4 hour repair that I ended up keeping over night. They were grateful for my patience and the repairs were satisfactory. More

by apanos Verified Customer Verified Customer

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