Stanford Speranza

Generally speaking I was less pleased with this service appointment. I asked for the 35,000 mile service, but ended up with just an oil change. The tires weren’t rotated and no fluids were checked. I also appointment. I asked for the 35,000 mile service, but ended up with just an oil change. The tires weren’t rotated and no fluids were checked. I also purchased my vehicle when lifetime free oil changes were being offered. I was told that was not correct (so I’ll be looking for my paperwork). But even if that wasn’t the case, I wasn’t even offered the tire rotation. When I left, I got into my car and it started beeping with a beep I had never heard, I went back to the service desk and an employee came out to my car, somewhat displeased, and when I started it up, they realized the tech had left some sort of device under my dashboard. It was removed, and the beeping resolved, however, it made me question what other steps might have been skipped. More

by TCORRIGA Verified Customer Verified Customer

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Could use some updates to the waiting area in the service department. We have had Subarus and Hondas and their service areas are much convenient and comfortable. department. We have had Subarus and Hondas and their service areas are much convenient and comfortable. More

by ghumist1 Verified Customer Verified Customer

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I live in Fairport and use the service department in Canandaigua because they have treated me with excellent service, respect and honesty. Highly recommended Canandaigua because they have treated me with excellent service, respect and honesty. Highly recommended More

by dpulver123 Verified Customer Verified Customer

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Wonderful customer service . ...I walked in without an appointment and they checked out my car ! ...I walked in without an appointment and they checked out my car ! More

by JOWESTRN Verified Customer Verified Customer

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They tried to see me coming, throwing 2k worth of work that did not need to be done at me. Rip off artists. that did not need to be done at me. Rip off artists. More

by JBARRETT1317 Verified Customer Verified Customer

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My salesperson Kyle Holmes was awesome! He answered all my questions and anticipated questions I didn’t ask! It was a great buying experience! He answered all my questions and anticipated questions I didn’t ask! It was a great buying experience! More

by kylelaurie Verified Customer Verified Customer

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My appointment went quickly. I tried to schedule an appointment furan oil change even though the website says you don’t need an appointment, but they couldn’t get me in for 2 we I tried to schedule an appointment furan oil change even though the website says you don’t need an appointment, but they couldn’t get me in for 2 weeks. So I just went there first thing in the morning on a Saturday and I got right in. They were open earlier than it stated on the website. So I recommend getting the communication better coordinated to match what is actually the case. I was also told when I bought the car that I could’ve given a car for the day. Well they couldn’t do that either. Shouldn’t be promised if can’t deliver. More

by VISION0 Verified Customer Verified Customer

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Car salesman was not very professional. Did not check on my car before it was delivered to me and needed an oil change tire rotation a program wasn't put in there when I went to the servic Did not check on my car before it was delivered to me and needed an oil change tire rotation a program wasn't put in there when I went to the service area on Thursday. He didn't even acknowledge me. I just would never deal with him again and I would never recommend him at all. The service guy at the counter was excellent. More

by lender46 Verified Customer Verified Customer

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The service was excellent. The technician was knowledgeable and polite. I was very pleased with the speed and courtesy extended to me. The technician was knowledgeable and polite. I was very pleased with the speed and courtesy extended to me. More

by rwmccormick Verified Customer Verified Customer

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my service was great and I will be coming back again! everyone was very helpful and it was quick and easy to make an appointment over the phone! everyone was very helpful and it was quick and easy to make an appointment over the phone! More

by briannaraffell Verified Customer Verified Customer

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