Stan Dickinson

Wife purchased a Expedition over the internet and signed the deal on Oct. 27. as of Dec. 2 we still do not have paperwork to get it tagged. Told it would be overnighted 3 days ago. Still no paperwork. Facin the deal on Oct. 27. as of Dec. 2 we still do not have paperwork to get it tagged. Told it would be overnighted 3 days ago. Still no paperwork. Facing late fees , penalties and a ticket for an improper tag. They use a vendor to do this they say but dont know the vendors name to get a carrier and tracking number. When wife picked up SUV it had not been cleaned and only given 1 key without disclosing it only had 1 key. Should have had 2. Contacted on several occasions with no response. Sent email to several in the command chain with no response. Poor communications and follow up after the sales on critical issues. If you go their way PLEASE Buyer Beware... More

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Worst experience ever showed up to look at truck I was interisted in started the deal truck needed some work sales manager refused to correct the issues an proceeded to try an force me to spend more money interisted in started the deal truck needed some work sales manager refused to correct the issues an proceeded to try an force me to spend more money an I did I drove right back to Ernest McCarty ford in alabaster al an bought a 2020 F-150 4x4 for $80 less a month than the 2016 truck they were trying to force me to buy Victor the sales guy was very helpful an I feel he’s wasting his time with the group at iron city you don’t get anywhere fast screwing people over an I’d think long an hard before spending your hard earned money with Iron city after seeing my paycheck stub it was all about the up sale ..a sale was made but Ernest McCarty ford made it More

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POOR DEALERSHIP HAD TO SIGN PAPERWORK 3 TIMES HAD TO PAY PENALTY FOR TAG DUE TO THIS STAFF RUDE ALL AROUND USED VEHICLE TRUE LEMON DO NOT USE FOR VEHICLE PURCHASE YOU HAD TO SIGN PAPERWORK 3 TIMES HAD TO PAY PENALTY FOR TAG DUE TO THIS STAFF RUDE ALL AROUND USED VEHICLE TRUE LEMON DO NOT USE FOR VEHICLE PURCHASE YOU WILL BE STUCK JUST LIKE WE ARE ON A 2014 VEHICLE WITH BRAKE ISSUES HEAT ISSUES AND BATTERY ISSUES WITH LESS THEN 65,000 MILES AND THEY INFORMED US THATS WHAT THE LEMON LAW WAS FOR! STAFF VEHICLE WHOLE EXPERIENCE WAS A BAD MOVE WE TRULY ARE STUCK WITH A LEMON! THEY DID NOT OFFER US AN EXTENDED WARRANTY. DO NOT EVEN RECALL SIGNING OF PAPERWORK BEING RECORDED WHICH HAS BEEN DONE AT ALL OTHER DEALERSHIPS I HAVE BEEN TO AND IF IT WAS WE WERE NOT INFORMED. PLEASE WE ARE WARNING YOU DO NOT DO BUSINESS HERE!! More

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