Stacy Bromley

So easy to work with. I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! More

Report | Print

Great customer service great communication and explanation of details of the deal and attentive to needs explanation of details of the deal and attentive to needs More

Report | Print

They were patient and explain everything in detail didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership More

Report | Print

Excellent service, great staff! Everyone was friendly and took the time needed to ensure i left with a car. Everyone was friendly and took the time needed to ensure i left with a car. More

Report | Print

Ourisman Dodge Ram of Bowie made the purchase fun and easy, highly recommended, Tell your friends easy, highly recommended, Tell your friends More

Report | Print

Good Service ! ! Friendly staff and Nice dealership!! Would definitely recommend visiting to anyone shopping for cars. They were able to get the car I wanted from a ! Friendly staff and Nice dealership!! Would definitely recommend visiting to anyone shopping for cars. They were able to get the car I wanted from a different location on the same day!! More

Report | Print

Mr Paul Carroll and the rest of the service team were fantastic . Honest and reliable are two words that come to mind. fantastic . Honest and reliable are two words that come to mind. More

Report | Print

Outstanding experience every time I bring my vehicle in for service. The staff is always friendly and the techs are quick and efficient. I highly recommend! for service. The staff is always friendly and the techs are quick and efficient. I highly recommend! More

Report | Print

Got in and out in a timely manor and issue was taken care of to my satisfaction of to my satisfaction More

Report | Print

On Monday morning I attempted to shift my 2013 Dodge Dart into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off completely, nor would it allow me to take the key out of the ignition. I did some searching online and found out that my car had multiple recalls on it, one of which was with the transmission shifter cable which is why the car could not shift out of drive. I called AAA to have my car towed to the Ourisman Bowie dealership. I called the service department at Ourisman and was transferred to the parts department, I was told that they did not have the part but would order it right away so that they can start working on it as soon as it arrives. He then directed me back to the service department in order to schedule an appointment. The appointment setter put me on hold and the call was disconnected after being on hold for about 3 minutes. I called back to attempt to schedule the appointment again, I was told that the recall coordinator was the only person that could set my appointment and they were away from their desk they took my information and said they would have them call me back. I called at around 2pm after not receiving a phone call and spoke to another appointment setter who once again could not get the recall coordinator on the phone because they were assisting another customer, they once again took my information and told me they would have them call me back as soon as they were available. At 5:45 I still had not received a call so I called again and was told that the recall coordinator was gone for the day and would call me in the morning. The next day I had not received a call by 1:30pm so I called to attempt to schedule an appointment, the recall coordinator was still not available but the appointment setter that I was on the phone with informed me that they would be able to schedule my appointment for that same day (Tuesday) and if they couldn’t work on it that day they would get started the next day (Wednesday) I did not call on Wednesday because I assumed they would be calling me with an update. I called Thursday afternoon to get an update on my car and the person on the line said that they could not find the slip for my car so the mechanic must be working on it currently and it would be ready in a few days. On Friday morning at 10:30I called to see when my car would be ready and I was told that my service advisor was gone for the day and they would speak to the mechanic to see when the vehicle would be done and I would get a call right back. At 1:30 I called after not receiving a call for a few hours and was I formed that not only had the not started working on my car but there wasn’t even an open ticket on the car. I spoke to a manager and was told they would be working on the car today and it would be done same day if not the next day. I went to the dealership to speak to a manager and was told that the reason why they hadn’t started working on my car was because they couldn’t find the key, key was in the ignition and they hadn’t even called me to ask me where the key was. I was assured that my car would be fixed same day once again but was called a few hours later and was informed that my battery was completely drained and they needed To be replaced, this would cost $400+. I informed them that the battery was dead because they let my car sit for 5 days without taking the key out of the ignition, they informed me that they would not be responsible for the battery being drained. More

Report | Print