Stacey Miller

Worst most unresponsive staff. Poor communication, on hold forever. It took over a week to fix my car. First they said it was ready and I had to turn right back because the car Poor communication, on hold forever. It took over a week to fix my car. First they said it was ready and I had to turn right back because the car was unsafe to drive. Not at all how it was s couple of years ago. Left messages with Stacy who never called back. More

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No wonder there are a bunch a bad reviews. Called to schedule for an oil change at about 500 miles before my return for service sticker. Prior to appointment confirmed it was still complimenta Called to schedule for an oil change at about 500 miles before my return for service sticker. Prior to appointment confirmed it was still complimentary and it is up until 36k. Arrived at my appointment few minutes early stated I was waiting for my car and that I had rearranged my whole day for this appointment. AJ at the service desk waited on me and gave me some xxxxxxxx excuse as to why my oil change would not be complimentary now. Stated I would have to pay. If this is how loyal customers are treated at your dealership that’s is very very disappointing and AJ had not a care in the world about his customer service. I will never step back foot in this dealership again and will go to west Chester from now on. They obviously had training on customer service and how to treat people. More

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Customer service is really bad here, as the paying customer you have to reach out to them. Over priced labor and I believe there is something more going on with my car but a further diagnosis was not customer you have to reach out to them. Over priced labor and I believe there is something more going on with my car but a further diagnosis was not done on my car. More

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AJ, my service rep is top notch! ! Took care of my car needs and called me in a timely manner!! ! Took care of my car needs and called me in a timely manner!! More

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The Service Center at Springfield Hyundai, PA, has left me with a negative experience due to its failure to complete the services I had paid for, its lack of transparency, and its refusal to take responsib me with a negative experience due to its failure to complete the services I had paid for, its lack of transparency, and its refusal to take responsibility for its actions. This has led me to the decision to never purchase another Hyundai vehicle. My coolant reservoir was left empty after a flush that was discovered months later by another auto shop. I paid for a diagnostic after being told I needed a $1,265 replacement part. I found the tech never ran the device diagnostic. Later, the manager replied to the BBB that the tech looked at the vehicle, which was the diagnostic. Within 150 miles, my 2021 Elantra has reset itself; months later, my part is still properly working. A look-and-see diagnostic from Springfield Hyundai cost me $215.00, but Auto Zone would have performed my device diagnostic for FREE. No need since I purchased a pro device for $139.00, which is on sale now from Amazon for $99.00. Despite the severity of my issues, the General, Service, and Assistant Managers have disregarded my concerns. I have official complaints with the Hyundai Corporation and the Better Business Bureau. As a solution, I’ve asked for full transparency for all customers and accountability for their actions. Unsurprisingly, the Hyundai Corporation has sided with the dealership as my battle with the BBB dwindles. Three months and no resolution. Throughout my experience, I’ve been met with deception, lies, and deflection, with no solution. Good luck if you have a complaint. I had the opportunity to check out the Service Manager’s 1-star rating; maybe you should, too! More

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I was completely shocked at the rude obnoxious disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the requir disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the required services— just horrible. Really wish I saw these bad reviews beforehand More

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Bad experience. Likes to ignore your concern and problem. Will believe her staff right or wrong. Likes to ignore your concern and problem. Will believe her staff right or wrong. More

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Straight unprofessional, rude and condescending. Failed to address safety concerns. Vehicle left damaged. Terrible service Failed to address safety concerns. Vehicle left damaged. Terrible service More

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Service department is the worse. They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything else you are responsible for. Worse mistake I did was leave Toyota for Hyundai. Toyota gives you updates every time your car went in for service. And when Toyota gives you, I believe 2 year maintenance that includes everything filters change, tap off all fluid, rotate tires. These goobers at Hyundai charged me over $300. and only 2 years into me buying my car. Went to Toyota to trade my Hyundai in, but everything is on back order, decided to try Volkswagen and left with one of a 2022 Taos. Hyundai I really would not recommend them. More

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Had a issue with service June 20, it's now August the manager never called me or even followed up very disappointed! manager never called me or even followed up very disappointed! More

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