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Spencer Westbrooks
Spencer Westbrooks at Jones GMC

Spencer Westbrooks

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.7
82 Reviews

Spencer Westbrooks is a Service Advisor at Jones GMC and Jones Ford. He began his career in the automotive industry in 2022 and is dedicated to providing excellent customer service and helping customers keep their vehicles running at their best. A Savannah, TN native, he has worked in multiple roles, starting as a porter, then moving into parts sales, before transitioning to his current role in service advising. Spencer enjoys the variety his job brings, as he gets to work with different people every day and helps customers get their vehicles back on the road. Outside of work, he has a passion for music, singing, playing games, and spending time outdoors. His enthusiasm for both customer service and problem-solving makes him a valuable asset to the Jones GMC and Jones Ford teams.

Languages Spoken

English English

4.7

82 Reviews

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82 Reviews of Spencer Westbrooks

June 11, 2025

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Employee Rating

Do not trust this dealership. Warranty forever is a scam. Have had nothing but issues with the vehicle since purchased. I have owned the vehicle for 6 months and needs a new engin More

by smc9110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kelan Davison, Adam Johnson, Samantha Devlin

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Jun 11, 2025

Jones GMC responded

We're very sorry to hear about your experience and the frustration you've faced. This is not the experience we want for any of our customers, and we understand how serious and upsetting this situation is. Warranty coverage issues can be complex, especially when dealing with third-party providers, but we want to do everything we can to support you. Please consider reaching out directly to me at 731-925-4018 so I can review the details of your case and advocate on your behalf. We value your feedback and would truly appreciate the opportunity to investigate further and try to make things right. -Bethany, Director of Marketing, PR, & Community Outreach

June 10, 2025

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Employee Rating

I am going to try another dealership for my next service. Thank you very much. More

by kknight9244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicole Thompson

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Jun 10, 2025

Jones GMC responded

Thank you for your honesty. We're sorry to hear that your experience didn't meet expectations, but we appreciate you giving us a chance. If there's anything we can do to improve or assist in the future, please don't hesitate to reach out to me at 731-925-4018. Wishing you the best with your next service experience! -Bethany Franks, Director of Marketing, PR, & Community Outreach

June 02, 2025

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Employee Rating

They treated me with respect and took care of all of my automotive needs in a reasonable amount of time More

by TKP1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Christian Arnold, Jessica McDaniel

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Jun 10, 2025

Jones GMC responded

Thank you for the kind words! We're glad to hear you were treated with respect and that we were able to take care of your automotive needs efficiently. We appreciate your business and look forward to serving you again!

May 27, 2025

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Employee Rating

Davius was very helpful and very nice. He made sure we got what we wanted. He was great to work with! More

by DGSANDUSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Davius Prather, Samantha Devlin

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May 29, 2025

Jones GMC responded

Thank you for the kind words! We're so glad Davius was able to help you get exactly what you wanted. We appreciate your business and hope you enjoy your new vehicle!

May 26, 2025

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Employee Rating

Had a very good, fast and efficient service department. Spencer was very professional and friendly. Great customer service. More

by magoo_ref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

Jones GMC responded

Thank you for the fantastic feedback! We're glad to hear you had a fast and efficient experience with our service department. We appreciate your support!

May 21, 2025

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Employee Rating

Always a pleasure doing pleasure with these guys always professional and knowledgeable about things with vehicles More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson, Chris Christenson, Aaron Bullock, Paul White, Jessica McDaniel

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May 22, 2025

Jones GMC responded

Thank you! We appreciate your continued support and are glad to hear our team provides a professional and knowledgeable service. Always a pleasure!

May 15, 2025

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Employee Rating

Easy to make a appointment didn’t take very long and always offers snacks and drinks More

by ashleym.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Christian Arnold, Jessica McDaniel

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May 16, 2025

Jones GMC responded

Thank you! We're glad you had a smooth and quick experience—and enjoyed the snacks and drinks too! We appreciate your support and look forward to seeing you again!

May 11, 2025

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Employee Rating

Spencer was great to work with. Very professional and kept us updated throughout the process. More

by rachelbirmingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Jones GMC responded

Thank you for the kind words! We're glad Specner provided a professional and communicative experience. We appreciate your support and hope to serve you again in the future!

May 04, 2025

Dealership Rating
Employee Rating

I had a bad experience with my salesman and the sales manager at Jones GMC. They do NOT stand behind what they sell. The service department is the only reason I went back. They are great! More

by Bp3790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Johnson, Nicole Thompson, Matt Sharp, Christian Arnold, Justin Murphy, Elizabeth Horner, Jessica McDaniel

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May 05, 2025

Jones GMC responded

Thank you for your honest feedback. We're truly sorry to hear about your negative experience with the sales team, and we understand how frustrating that must have been. We're glad to hear our service department has continued to earn your trust and provide great support. Your experience is important to us, and we will share this with our management team to help improve moving forward. If there's anything more we can do to assist you, please don’t hesitate to reach out to me at 731-925-4018. - Bethany Franks, Director of Marketing, PR, & Community Outreach

April 29, 2025

Dealership Rating
Employee Rating

Very friendly staff and prompt on the service work would recommend this to friends and neighbors’ More

by jamesdeming1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 30, 2025

Jones GMC responded

Thank you for the great feedback! We're glad to hear our staff was friendly and service was prompt. We truly appreciate your recommendation!

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