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Spencer Westbrooks
Spencer Westbrooks at Jones GMC
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Spencer Westbrooks

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8
65 Reviews

Languages Spoken

English English

4.8

65 Reviews

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65 Reviews of Spencer Westbrooks

March 13, 2025

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Employee Rating

Service writer came out in the lane, was very polite and knowledgeable. Checked my vehicle in. More

by stjackson698
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Recommend Dealer
Yes
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March 13, 2025

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Very professional and knowledgeable technicians and staff. I'm very pleased with the service and respectful staff More

by marcusleeharris.87
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Christian Arnold

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Mar 13, 2025

Jones GMC responded

Thank you for taking the time to share your feedback with us, Marcus. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

March 04, 2025

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I have been dealing with jones for many years. They’ve always made me feel like I was the lost important person in the room. More

by TBar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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Mar 05, 2025

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

February 25, 2025

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The help that Spencer gave me was very much appreciated. Everyone was very courteous and helpful More

by dunn.marilynn
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Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Jones GMC responded

Thank you, Marilynn, for taking the time to share your thoughts on working with Spencer and our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

February 21, 2025

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Service staff was excellent, very accommodating and responsive to all of my request! The support staff were also very helpful and friendly!!!! More

by miltonallen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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Feb 21, 2025

Jones GMC responded

Thank you for your kind words! We're thrilled to hear that our service and support staff provided an excellent, accommodating, and responsive experience. We appreciate your support and look forward to assisting you again in the future!

February 21, 2025

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Very fast service and everyone was so polite. I will be back for my next service. More

by Neasey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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Feb 23, 2025

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

February 19, 2025

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Great service with exceptional personable customer service. They always take the best care of my vehicles More

by Matthew Briney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Rebecca Watkins, Christian Arnold

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Feb 19, 2025

Jones GMC responded

Matthew, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

February 13, 2025

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HORRIBLE communication. Basically non-existent. The buying experience was worse. I just did not complain. Afraid for retaliation. Still am. More

by Chief
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Service Time
Service Communication
Recommend Dealer
No
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Feb 13, 2025

Jones GMC responded

We're truly sorry to hear about your experience and your concerns. Customer satisfaction and clear communication are very important to us, and we regret that we did not meet your expectations. We'd appreciate the opportunity to address your concerns and make things right. Please feel free to reach out to our Customer Service Manager, Bethany, at 731-925-4923. We want to ensure a better experience moving forward.

February 12, 2025

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Employee Rating

Pleased with the service I have gotten at Jones. I will be a return customer. More

by SMITHN1
Recommend Dealer
Yes
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Feb 13, 2025

Jones GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

January 23, 2025

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Employee Rating

It’s never a problem getting an appointment for service. I enjoy the service team. They are always nice and willing to help. More

by rgennys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson, Christian Arnold

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Jan 24, 2025

Jones GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

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