Spencer Westbrooks
Spencer Westbrooks at Jones GMC
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Spencer Westbrooks

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.7
42 Reviews

Languages Spoken

English English

4.7

42 Reviews

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42 Reviews of Spencer Westbrooks

November 13, 2024

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Employee Rating

Moving up from Florida and this being my first time at Jones I found them very polite and efficient and look forward to giving them my business for now on, thank w More

by edithstone154
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2024

Jones GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

November 05, 2024

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Spencer was amazing to deal with! ! Thank you for the amazing customer service! I’ll definitely be back for all my service needs!! More

by Pflatt1979
Service Price Transparency
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Recommend Dealer
Yes
Nov 07, 2024

Jones GMC responded

Thank you for the five-star review for our service department. It's great to hear about your excellent experience with Spencer here at Jones GMC. Jones GMC Management Team

October 27, 2024

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Tried to fix everything as cheap as possible, without fixing the actual problem. Said it was the alignment, then said it was the tires. So i just took the vehicle to Roger’s muffler to diagnose the probl More

by Constructionguy98
Service Price Transparency
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Recommend Dealer
No
Oct 31, 2024

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Starla Shaw Jones GMC Management Team (731) 925-4923

October 23, 2024

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The staff is very friendly and willing to go above and beyond to make customers happy. More

by cscott93
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Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson , Josh Scott

Oct 23, 2024

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

October 20, 2024

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They were very friendly and helpful. Made sure I was comfortable and if I needed anything while I was waiting. More

by gert842004
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Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson

Oct 20, 2024

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

October 16, 2024

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Love buying form people I know and can always have it checked out at home! More

by diannw
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Recommend Dealer
Yes

Other Employees Tagged: Romeo

Oct 17, 2024

Jones GMC responded

Thank you, Diann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC. We look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

September 30, 2024

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Jones GMC , Adam Johnson , and all the service team were nice , knowledgeable, and went above and beyond to help me! I would definitely recommend and use them again !!!!! A Plus!!!! More

by Hoseakustoms
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson

Oct 01, 2024

Jones GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

September 29, 2024

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Change my brakes lights came on but went off by self asked to reset my brake monitor $190 later said they reset it but wasn't. So won't be back . They haven't changed still ripping people off More

by jerryallen1770
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Recommend Dealer
No
Oct 02, 2024

Jones GMC responded

Jerry, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Starla Shaw Jones GMC Management Team (731) 925-4923

September 25, 2024

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Being on hold for the service department 12 minutes and still not speaking to anyone is not really acceptable! More

by mkalsta
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Recommend Dealer
Yes
Sep 26, 2024

Jones GMC responded

Thanks for sharing your thoughts about your service experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

September 09, 2024

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Requested service completed without issue, all concerns addressed and tended to. Service department is much improved from when we first purchased our vehicle. More

by MATTHEW.MANLEY
Service Price Transparency
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Recommend Dealer
Yes
Sep 09, 2024

Jones GMC responded

Thank you, Matthew, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Jones GMC Management Team

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