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Spencer Westbrooks
Spencer Westbrooks at Jones GMC
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Spencer Westbrooks

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8
72 Reviews

Spencer Westbrooks is a Service Advisor at Jones GMC and Jones Ford. He began his career in the automotive industry in 2022 and is dedicated to providing excellent customer service and helping customers keep their vehicles running at their best. A Savannah, TN native, he has worked in multiple roles, starting as a porter, then moving into parts sales, before transitioning to his current role in service advising. Spencer enjoys the variety his job brings, as he gets to work with different people every day and helps customers get their vehicles back on the road. Outside of work, he has a passion for music, singing, playing games, and spending time outdoors. His enthusiasm for both customer service and problem-solving makes him a valuable asset to the Jones GMC and Jones Ford teams.

Languages Spoken

English English

4.8

72 Reviews

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72 Reviews of Spencer Westbrooks

April 19, 2025

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Sales department does not stand behind what they sell and neither does the sales manager. More

by Bp3790
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kelan Davison, Adam Johnson, Nicole Thompson, Christian Arnold, Samantha Devlin, Elizabeth Horner, Jessica McDaniel

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Apr 21, 2025

Jones GMC responded

We're really sorry to hear that you had a disappointing experience. Your feedback is important, and we’d like the opportunity to understand what happened and try to make it right. Please consider reaching out to out to me at 731-925-4923. We want to do better and restore your trust. - Bethany Franks, Marketing, PR, and Community Outreach Director

April 13, 2025

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Employee Rating

Great service! Took care of oil change in a timely manner. Spencer is an asset to the service department! More

by Librarybobcat
Recommend Dealer
Yes

Other Employees Tagged: Spencer Westbrooks

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Apr 14, 2025

Jones GMC responded

Thank you for your kind words! We're so glad Spencer was able to take great care of you and your vehicle. We appreciate your support and look forward to serving you again!

April 01, 2025

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Adam went above and beyond to help me after our Yukon left us stranded. He and his team worked together to turn our bad situation into a timely repair while keeping us informed about everything. Exceptio More

by gwmadden
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson

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Apr 02, 2025

Jones GMC responded

Thank you for sharing your experince! We're so glad Adam and the team could turn a tough situation around with exceptional service. We appreciate your trust and support!

March 30, 2025

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Great place to do business. . family been doing it since 2017 with jones .. 5 vehicles from them .. great place .. More

by garyhand2262
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Christenson

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Mar 30, 2025

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

March 21, 2025

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Employee Rating

I took my 2021 GMC Denali in for 45,000 service. They drained the oil, then flushed radiator, started vehicle up with no oil in the motor. Blew the motor. More

by duckworthdebra12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Mar 28, 2025

Jones GMC responded

Thank you for providing this feedback, Debra, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Andrew Pate Jones GMC Management Team (731) 925-4923

March 20, 2025

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He was polite and kept me up to date with the progress of my car. Answered any questions I had promptly and informed. I would gladly do business with him again. More

by anniefannie80
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2025

Jones GMC responded

Thank you for your feedback! We're glad to hear that you had a positive experience with clear communication and great service. We appreciate your support and look forward to assisting you again in the future!

March 14, 2025

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Very friendly and courteous. I would highly recommend anyone to come and purchase their vehicle at Jones motor More

by melanielanier57
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Recommend Dealer
Yes
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Mar 16, 2025

Jones GMC responded

Melanie, Thanks for sharing your thoughts about your experience with Jones GMC. Spencer and our team appreciate your business and hope to see you again soon! Jones GMC Management Team

March 14, 2025

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Very friendly, very courteous was not pushy at all. I would highly recommend to anyone to come to Jones motor and purchase their vehicles. More

by melanielanier57
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 16, 2025

Jones GMC responded

Melanie, Thank you for taking the time to share your thoughts on working with Spencer and our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

March 13, 2025

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Service writer came out in the lane, was very polite and knowledgeable. Checked my vehicle in. More

by stjackson698
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2025

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

March 13, 2025

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Employee Rating

Very professional and knowledgeable technicians and staff. I'm very pleased with the service and respectful staff More

by marcusleeharris.87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Christian Arnold

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Mar 13, 2025

Jones GMC responded

Thank you for taking the time to share your feedback with us, Marcus. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

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