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Spencer Westbrooks
Spencer Westbrooks at Jones GMC
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Spencer Westbrooks

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8
61 Reviews

Languages Spoken

English English

4.8

61 Reviews

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61 Reviews of Spencer Westbrooks

February 21, 2025

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Employee Rating

Service staff was excellent, very accommodating and responsive to all of my request! The support staff were also very helpful and friendly!!!! More

by miltonallen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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Feb 21, 2025

Jones GMC responded

Thank you for your kind words! We're thrilled to hear that our service and support staff provided an excellent, accommodating, and responsive experience. We appreciate your support and look forward to assisting you again in the future!

February 21, 2025

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Very fast service and everyone was so polite. I will be back for my next service. More

by Neasey
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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February 19, 2025

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Great service with exceptional personable customer service. They always take the best care of my vehicles More

by Matthew Briney
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Rebecca Watkins, Christian Arnold

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Feb 19, 2025

Jones GMC responded

Matthew, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

February 13, 2025

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HORRIBLE communication. Basically non-existent. The buying experience was worse. I just did not complain. Afraid for retaliation. Still am. More

by Chief
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Workmanship
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Service Communication
Recommend Dealer
No
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Feb 13, 2025

Jones GMC responded

We're truly sorry to hear about your experience and your concerns. Customer satisfaction and clear communication are very important to us, and we regret that we did not meet your expectations. We'd appreciate the opportunity to address your concerns and make things right. Please feel free to reach out to our Customer Service Manager, Bethany, at 731-925-4923. We want to ensure a better experience moving forward.

February 12, 2025

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Pleased with the service I have gotten at Jones. I will be a return customer. More

by SMITHN1
Recommend Dealer
Yes
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Feb 13, 2025

Jones GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

January 23, 2025

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It’s never a problem getting an appointment for service. I enjoy the service team. They are always nice and willing to help. More

by rgennys
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson, Christian Arnold

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Jan 24, 2025

Jones GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

January 20, 2025

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Very understanding and smiling when we come in. Always kid friendly with my son. Trustworthy More

by ashleym.walker
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Recommend Dealer
Yes
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Jan 21, 2025

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Ashleym, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

January 18, 2025

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I’m very disappointed with the whole situation trucks been in the shop more than I’ve got to drive it they say they fix it and it does the same xxxx it’s not a heat shield or any kind of shield that is m More

by JT
Workmanship
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Service Communication
Recommend Dealer
No
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Jan 23, 2025

Jones GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Andrew Pate Jones GMC Management Team (731) 925-4923

January 09, 2025

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The service is usually fast and the employees are always friendly and accommodating. I definitely recommend Jones GMC service department! More

by Sookiebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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Jan 09, 2025

Jones GMC responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Jones GMC Management Team

January 02, 2025

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Employee Rating

Amazing service and great prices as well. Very friendly and helpful with whatever concerns I had. I was in and out in an hour. More

by anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson

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Jan 03, 2025

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC. We look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

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