Spencer Mathews

This is the 5th brand new vehicle I have purchased from Mathews auto group. I purchased a Honda Accord EX, an Acura CL Type S, a Hyundai Genesis Sedan and an Acura TLX. This is my First Ford Mustang GT. I Mathews auto group. I purchased a Honda Accord EX, an Acura CL Type S, a Hyundai Genesis Sedan and an Acura TLX. This is my First Ford Mustang GT. I have always exclusively used Mathews for my service at his various dealerships located in Marion Ohio which has generated a good deal of income for the dealerships. I was not very happy with the deal that I got for my trade that was in excellent shape. Whatever valuation they showed me was quite a bit lower than any other place I researched on the internet. I purchased the car at full M.S.R.P. which is the first time I ever had to pay full sticker for a car in my life. I gave the salesman my preferences for a vehicle in April and was told that he could do a dealer trade to get what I wanted. I found a vehicle at Donley Ford about 22 miles from dealership and contacted my sales person. He said the dealer wated a Mustang trade in return and would not make a deal. Mathews had a Mustang coming in for dealer stock but it was not what I wanted. My salesman then found a car that had my options at a dealership in Michigan who agreed to make a swap. The salesman told me the car would be in to pick up on Wednesday October 14th. I agreed and said I would pay cash for it when I came in. The salesman called and tried to see if I wanted a different Mustang because he was having trouble making delivery of the vehicle. I asked him if he was backing out and he said "no" that is would be another week. I finally picked up the car on October 21st. I gave them a check, a copy of my drivers license and my trade in title, all with my correct name and address on them. I examined the paper work closely when I got home I learned that all the forms had the wrong address on them. I immeadiately called the dealer to prevent them from processing any further and had to drive another 60 mile round trip to sign the new paperwork. I thought all was well until I got home a took a closer look at the perperwork and disovered the VIN was totally incorrect and belong to another vehicle. The salesman Zach Courtad was kind enough to bring the perework to my home to sign. He told me he would call and let me know when I could come in and pick up the title. Zach called on Friday October 20th and said I could come get the title on Monday. He also told me to let him know when I was on my way which i did via text. Monday October 23rd when I am on my way to the dealership. I am in my car just about to arrive at the dealership and get phone call saying that the title was mailed. Another wasted trip. I said OK and went home. 2 days after that I get a thank you card from Zach but no title. He checked again and was told it was taken to the post office Monday October 23rd. This is now Saturday 28th and no title in mail, My question is why did I get a thank you card in 2 days and not the title if they were mailed from the same place at the same time? Now I a been told that it takes 7 to 10 days to get the title after they told me it was done and already mailed. Not only has this cost me time and money, but it also caused my insurance company to redo all the paperwork since the VIN was initially in error. Now to top all of that off I cannot redeem my Fordpass points since your webpage keeps timing out and crashing. There are 2 items I wanted to use the points for that expire 10/31 and I am running out of time. Needless to say, I cannot recommend Mathews Ford to anyone. Zach Courtad is caught in the middle of all this and is NOT at fault for having an incompetent back office staff. More

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Price was fair and my trade was fair. I've been a customer for over 30 years. They treat me very well. I've been a customer for over 30 years. They treat me very well. More

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Kelsi Fissell was my sales professional and Jared Haas with finance took great care of me !! Kelsi set up everything on my f250 ford pass and Jared had me out the door and on the road. with finance took great care of me !! Kelsi set up everything on my f250 ford pass and Jared had me out the door and on the road. More

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They were all very nice and polite. They did real good job on my van. They helped me out when i needed ride home cause enterprise never showed up. I would recommend them for sure job on my van. They helped me out when i needed ride home cause enterprise never showed up. I would recommend them for sure More

by Becky Verified Customer Verified Customer

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Have really enjoyed working with Mathews Honda to purchase ,service and repair our 2020 accord they have met and exceeded expectations esp compared to other dealers I have dealt with purchase ,service and repair our 2020 accord they have met and exceeded expectations esp compared to other dealers I have dealt with More

by Janine.bauman Verified Customer Verified Customer

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Best service department worked on our Hummer H3. Chuck is excellent! Easy to schedule an appointment, great follow up during service and overall excellent service! Highly recommend. excellent! Easy to schedule an appointment, great follow up during service and overall excellent service! Highly recommend. More

by timroston Verified Customer Verified Customer

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The staff were Courteous and had Good time management in performing the inspection. The staff were friendly and very knowledgeable. They were very helpful in providing an estimate on how much the repairs wo performing the inspection. The staff were friendly and very knowledgeable. They were very helpful in providing an estimate on how much the repairs would cost. More

by mmines26 Verified Customer Verified Customer

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Mathews Ford Service Dept is the best in Marion in customer service & quality workmanship. Jeremy, the service manager is outstanding to work with and he see to it that our needs are met. customer service & quality workmanship. Jeremy, the service manager is outstanding to work with and he see to it that our needs are met. More

by Tomrobb6 Verified Customer Verified Customer

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very professional staff. appt. time as scheduled. check in and check out were easy. service thorough. excellent experience door to door. i was very pleased. in and check out were easy. service thorough. excellent experience door to door. i was very pleased. More

by owhyohio Verified Customer Verified Customer

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Customer service good, just need to clean better the car from inside before you give it to the buyer, service needs to check details inside from inside before you give it to the buyer, service needs to check details inside More

by racuna Verified Customer Verified Customer

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