Spencer Beard | Page 5

SOERENS FORD advertises as the “nice guys” they treat customers like family, few businesses achieve such a turnkey culture of loyalty to clients plus a genuine civic decency. The SOERENS family never inf customers like family, few businesses achieve such a turnkey culture of loyalty to clients plus a genuine civic decency. The SOERENS family never inflates the service charge plus their work ethic epitomizes at FORD Quality Is Job #1. They are so superb I transact ALL repair service there regardless of OEM manufacturer brand. I am always given OEM parts NOT aftermarket with a detailed diagnostic explanation. Moreover they are patient with your payment NOT charging you storage fees. I am a lifetime loyalty customer with over $40,000 in body shop repairs sine the 1990’s. More

by Brian G Rafn Verified Customer Verified Customer

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Sorens and Spencer did a great job handling a complex situation involving poor quality work with another Ford dealer. Spencer was honest and diplomatic, and game advice I needed to pressure the other dea situation involving poor quality work with another Ford dealer. Spencer was honest and diplomatic, and game advice I needed to pressure the other dealer to redo the work. Thanks! More

by csmarn Verified Customer Verified Customer

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Spencer was very understanding of my issues, and was top notch with his communication with me during the entire process. notch with his communication with me during the entire process. More

by SCOTT@ROADTRACKANDTRAIL.COM Verified Customer Verified Customer

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Unable to fix problem so they stopped responding. They had my vehicle for several weeks and when we pushed to get repair done they said come pickup your vehicle. No one returns calls or follows thru They had my vehicle for several weeks and when we pushed to get repair done they said come pickup your vehicle. No one returns calls or follows thru on promises. Service Manager won't return calls after repeated attempts to reach him. Service advisor keep voicemail full so they don't have to accept new messages. I have even called Ford Motor Co. to log complaints not much help or follow through More

by dlaaswift Verified Customer Verified Customer

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Unable to fix problem so they stopped responding. They had my vehicle for several weeks and when we pushed to get repair done they said come pickup your vehicle. No one returns calls or follows thru They had my vehicle for several weeks and when we pushed to get repair done they said come pickup your vehicle. No one returns calls or follows thru on promises. Service Manager won't return calls after repeated attempts to reach him. Service advisor keep voicemail full so they don't have to accept new messages. I have even called Ford Motor Co. to log complaints not much help or follow through More

by dlaaswift Verified Customer Verified Customer

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Spencer was very easy to deal with and informative Spencer replied promptly and had answers for all my questions Spencer replied promptly and had answers for all my questions More

by kurt.baker Verified Customer Verified Customer

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Picked up and dropped off, great service. Kept me well informed, couldn't ask for anything more. Kept me well informed, couldn't ask for anything more. More

by BRIAN@CRAFTMASTERLLP.COM Verified Customer Verified Customer

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I would like to see the tech use the quarter panels covers to prevent scratches covers to prevent scratches More

by Scd122671 Verified Customer Verified Customer

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It was quick and efficient. The service was good and took less than an hour. The service was good and took less than an hour. More

by dweber29 Verified Customer Verified Customer

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Soren’s has always provided above average service with excellent communication and reasonably fast routine maintenance packages. excellent communication and reasonably fast routine maintenance packages. More

by BlueBesseF150 Verified Customer Verified Customer

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