Sossio Sole

Benzel-Busch Motor Car, white glove specialists offering the best or nothing. Always an amazing experience working with anybody from any of the departments. From sales to service, there was no stone left u the best or nothing. Always an amazing experience working with anybody from any of the departments. From sales to service, there was no stone left unturned to ensure such joy and smiles from ear to ear when purchasing, leasing, or servicing my vehicle. They literally go through all measures to ensure I was taken care of exceptionally. Working with Gio and the sales team/managers, I felt nothing but warm invitations and excitement! When it came to service, Eli, Sossio, Neil N. and David N. were nothing less of brilliant in terms of ensuring the cleanest procedures and accommodations. You want to shop luxury, you'll get the absolute best with this dealership. More

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If you happen to be in some type of collision and need repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened March 23… I did not get the vehicle back until April 24. I was told it was going to take 10-15 days. Nope… Not even close. Not only did the original quote tripled but there was practically no communication from the dealer… I had to reach out to the adviser [Neil Newman] who basically stopped replying to the email until I got some type of manager involved (who never bothered to reach out or reply to the emails despite knowing how dissatisfied I was with the entire ordeal). I hate to be a person that hounds other people. I am well aware of potential findings that would delay the repairs but having the vehicle sit at some facility in Saddle Brook for 3 weeks is unacceptable. Sad, I genuinely was going to bring my cars here both for service and/or any future incidents because of the proximity to my home but this type of incident has taught me to stick to the dealer I’ve stuck by for almost 7+ years despite its commute. More

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My car had to be towed to Benzel Busch Mercedes Benz due to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle w to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle was 40th in line before they even looked at my car. They also stated that my car will be sitting in the shop because they are not able to look at it for another week or so. They told me they didn't have enough loaners for me when I saw one that was sitting in-front of the service drive. I will never ever recommend this dealer to anyone because of how unprofessional the managers are with getting back to customers and how they treat their customers. This place is a mess and I regret bringing my car here. They do not treat their customers like how other dealerships. The service manager was very rude to me when I went into his office to speak to him about the loaner. He specifically stated, "We cannot do anything if you are unable to commute from home to work to school" What kind of a professionalism is that? This is a Benz dealership, not a Nissan or Hyundai dealership. I paid a lot of money for my Mercedes and this is how I get treated? Such a shame. More

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The dealership is very professional and immaculately clean. Doug Ryan very knowledgeable, very courteous and helpful with everything. We will always purchase future vehicles with Mr. Doug Ryan. clean. Doug Ryan very knowledgeable, very courteous and helpful with everything. We will always purchase future vehicles with Mr. Doug Ryan. More

by SAMMYBLOOM39 Verified Customer Verified Customer

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Top-notch service. The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exception The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exceptional. More

by Andrew Verified Customer Verified Customer

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I waited in the lounge for 30 min after my appointment time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the fro time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the front-desk receptionist gave me the receipt to sign, and I did not get a service professional to explain what I was paying for. More

by B.YAO Verified Customer Verified Customer

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The focus for the dealership is the customer experience. That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris the service advisor is always helpful and willing to go the extra mile. Added benefit is being able to look at the showroom floor and plan for your next Mercedes. More

by ALEX K Verified Customer Verified Customer

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Very professional starting from sale to service department. Very clean and friendly stuff. That make you feel like family. department. Very clean and friendly stuff. That make you feel like family. More

by DNKI04 Verified Customer Verified Customer

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My service person is Chris Iseman and he is an excellent person who works with you on your needs, concerns and moves the service technician so you are happy. person who works with you on your needs, concerns and moves the service technician so you are happy. More

by EUGSHAPIRO Verified Customer Verified Customer

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Great customer support. Sossio was very pleasant and helpful. Thank you for Your assistance in getting my reimbursement. Sossio was very pleasant and helpful. Thank you for Your assistance in getting my reimbursement. More

by tmalizia1 Verified Customer Verified Customer

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