Sohail Butt | Page 72

This has been the most stressful process ever. I didn't even get to test drive the car because they had lost the key. They made me put down 250.00 for no apperant reason and said it was refundable a didn't even get to test drive the car because they had lost the key. They made me put down 250.00 for no apperant reason and said it was refundable and I'm still waiting on that. I felt i was fooled into adding tons of crap to the car and ended up paying tons more money for the car. I have called numerous time to get some answer about insurance and registration...left messages and no one calls me back. I wouldn't recommend anyone to go there. Cars are nice..customers service horrible. More

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I highly recommend Toyota of Wallingford for their professionalism, courtesy and friendliness. My experience with Gloria Fernandez, Steve Rincon and Sohail Butt was a great one. Not only did they me professionalism, courtesy and friendliness. My experience with Gloria Fernandez, Steve Rincon and Sohail Butt was a great one. Not only did they meet my needs, but took their time with me. It is wonderful to see how they not only embrace their customers but also embrace diversity in the workplace. It was a great experience overall and I am a completely satisfied customer. They made me feel like part of the family. Thank you Toyota of Wallingford for all that you do! - Sincerely, Janick T. Gordils More

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This was my second experience in buying a car from this dealership. The first was about 6 years ago. This remains a very comfortable dealership to work with. For this visit we dealt with a new sales consul dealership. The first was about 6 years ago. This remains a very comfortable dealership to work with. For this visit we dealt with a new sales consultant, Nick, who was friendly, courteous, and while, maybe a bit nervous at first, knew answers to most of the questions we posed. Frank, the General Sales Manager, supported the discussions with Nick and also couldn't have been nicer and without pressure. In the end we made the decision to lease a PriusV. We believe the amount provided for the trade-in for our Kia van, as well as the price for the lease of the new car, was very fair. More

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When I went to Toyota and Scion of Wallingford, I was nervous about buying a used car. The sales consultant Frank Pagliuca was very friendly and made me feel comfortable immediately. When we had decided nervous about buying a used car. The sales consultant Frank Pagliuca was very friendly and made me feel comfortable immediately. When we had decided on the car I wanted to purchase, my father and I met with the finance manager Gloria Fernandez, and she couldn't be any nicer. Between Frank and Gloria, I had the best first car buying experience anybody could have! More

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It was a pleasure visiting your dealer again, I was very pleased. My first language is Spanish so my English is off sometimes its very difficult trying to explain exactly what I want in English but you did pleased. My first language is Spanish so my English is off sometimes its very difficult trying to explain exactly what I want in English but you did have some Spanish speaking workers that helped me 100% and made sure I left with exactly what I wanted. Your employees that worked with me were great they had very good people skills I would like to rate Yamil Ayala, Gloria Fernandez, & Sohail Butt a 5.5 for the excellent people skills thank you for this great experience. More

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i would just like to thank everyone at this dealership for all the help from the owner to the staff they were all friendly and very helpful make you feel like family. Also want to say thank you to Steve J for all the help from the owner to the staff they were all friendly and very helpful make you feel like family. Also want to say thank you to Steve JR, Mike Cote, Sohail and Gloria hope you all have a good summer i will driving my new car. Thank You Jonathan Garcia More

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Gloria, Sohail, Frank, and Celina all went above and beyond to help get me my new Rav 4. I know that it was not easy obtaining financing at all for me, let alone to put together the deal that we got. beyond to help get me my new Rav 4. I know that it was not easy obtaining financing at all for me, let alone to put together the deal that we got. I am very happy with my new car, and we plan on coming back to see them for a new vehicle for my son and husband in about a year. They were all great to work with, and Gloria especially has a very warm personality that makes you feel comfortable. More

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Ralph and Gloria were extremely knowledgeable and helpful and made the buying experience a pleasure. No hassles, straight talk. Ralph was very attentive to my inquiries and his responsiveness was very much a and made the buying experience a pleasure. No hassles, straight talk. Ralph was very attentive to my inquiries and his responsiveness was very much appreciated, Gloria knows her stuff and was a pleasure to work with. I would certainly recommend these individuals to others who are interested in a professional and courteous experience when buying a car. Bob has serviced my older vehicles in the past and is great at his job. Sohail is a true gentleman. More

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I am grateful to have been introduced to Steven at Toyota of Wallingford from a friends mother. He was very compassionate with my situtaion and sensitive to the time frame that I had. I am glad that he was s of Wallingford from a friends mother. He was very compassionate with my situtaion and sensitive to the time frame that I had. I am glad that he was so determined to make sure that he got me the best deal for the extremes of my income and living status. I came in with pretty much pennies in my pocket and he made sure that I left with something reliable and dependable which is exactly what I needed. Gloria was such a great help with informing me of all the fine print being this is my first time owning my own car with a payment i was sure i wasnt comfortable with, and walked me through this even as a friend. She was also very helpful with deciding my best option for payments that worked around my income as well as the best help with searching for the right car insurance that better benefitted me. I briefly met Sohail but from what I understand he made a strong argument in my favor to make sure I was taken care of at all costs. I would just like to thank these three employee's specifically because most car dealerships dont care about your story, they care about the money that your bringing to the table. I would recommend Toyota of Wallingford to any of my friends or family and specifically mention these three employees because they were so heartfelt with helping me out with my situation and I appreciate the down to earth determination of making sure I was taken care of as a person not a dollar sign and for them looking out for my best interest in leaving this lot with the best possible deal given my circumstances. Thank you guys!! More

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From the moment I walked into the door and was matched with Celina, I knew this was going to be a great car shopping experience. My only regret was that I didn't stop in sooner in the day (I came is 15min with Celina, I knew this was going to be a great car shopping experience. My only regret was that I didn't stop in sooner in the day (I came is 15min. to closing). I felt kinda bad to swinging by so late. Despite the time, Celina didn't rush me & took the time to help my husband & I find our next car.I looked around online (shout out to Ron Jackson!!Sorry didn't meet you in person) and knew that we wanted a Rav4. Since they are such great cars, we didn't hesitate to pick one out to put a down payment on it before it got taken by someone else.We exchanged needed info and returned the next day to proceed to the next step in the sale. Although I walked in with pre-approval from elsewhere, The dealership offer(s) were too great to pass up! My husband and I clicked well with Gloria. (She's so funny!!) in the Finance department; and were also introduced to Sohail (also very nice & friendly!). Everyone was just so on top of their game.We felt like we were among friends. :-) When the day comes that we can get a 2nd car, we'll be sure to come here.In fact, we came in & referenced out siblings (who also got vehicles here) & will continue to send future prospective car buyers their way! I knew that if it was a Toyota I was looking to get...that this would be the right place.Not only are the people awesome; the service packages that come with getting your Toyota here are superior. Once you go Toyota, you don't go back.:-) More

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