Sofia De Cespedes
Sofia De Cespedes at Lexus of Pembroke Pines
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Sofia De Cespedes

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7
91 Reviews

Dealership Experience

4 yrs, 2 mos

4.7

91 Reviews

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91 Reviews of Sofia De Cespedes

February 03, 2025

Dealership Rating
Employee Rating

The service was excellent. Tony Marquez was exceptional in so many ways. He was professional, respectful, and paid attention to the details. A very wonderful experience. More

by Deborah G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Armani , Tony Marquez.

Feb 03, 2025

Lexus of Pembroke Pines responded

Deborah, thank you for sharing your wonderful experience with Tony and the team at Lexus of Pembroke Pines! We're delighted to hear that his professionalism and attention to detail made a positive impact. We look forward to serving you again in the future!

January 11, 2025

Dealership Rating
Employee Rating

Really disappointed with how lease buy outs work, and the additional fees added. Basically zero rewards for being a 15+ year customer. More

by ACABALLERO2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kazi Sofian

Jan 29, 2025

Lexus of Pembroke Pines responded

It's disappointing to hear about your experience with the lease buyout process and additional fees. We value loyal customers like yourself, and it's concerning that this wasn't reflected in your recent interaction. Please reach out so we can discuss how to address these concerns further. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 01, 2025

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Employee Rating

It was so great to deal with Sofia. She took care of the whole process. Her customer service and personal skills are superb. We truly appreciate the fact that she got us exactly what we More

by Tom and Lore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Lexus of Pembroke Pines responded

Tom and Lore, we're delighted to hear that Sofia provided such excellent service at Lexus of Pembroke Pines. Thank you for sharing your experience with us! Enjoy your new vehicle!

December 31, 2024

Dealership Rating
Employee Rating

Great experience, Sopfiya take care us and also so many our questions she answered and nice talk. More

by venattuvarkey92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Lexus of Pembroke Pines responded

Here at Lexus of Pembroke Pines, we are always thankful for positive feedback from our customers. Thank you for sharing this praise for Sofia!

December 06, 2024

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Employee Rating

Excellent Service, there was a small mix up regarding the service being covered and they worked it out. More

by AJCALDERIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

Lexus of Pembroke Pines responded

We're glad to hear that our team at Lexus of Pembroke Pines was able to resolve the mix-up and provide you with excellent service. Thank you for sharing your experience!

December 04, 2024

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Employee Rating

I had great experience with Sofi . . she was very professional..her fast response to any questions or issue was excellent….very sweet and polite.,.. I highly recommend having her as co More

by GNOURACHI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that Sofi provided you with such a professional and responsive experience at Lexus of Pembroke Pines. Thank you for recommending her and our dealership!

November 30, 2024

Dealership Rating
Employee Rating

The experience was great. Got a great deal and I’m very happy with my purchase. More

by AUDREYONAWASHINGTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 03, 2024

Lexus of Pembroke Pines responded

Congrats on your new ride, and thank you for choosing Lexus of Pembroke Pines! We are grateful for your business and five-star review.

November 12, 2024

Dealership Rating
Employee Rating

Shopping for a new car can be such a drag. . but not anymore! Sofia was cordial and patient and made the whole process a breeze! I'm so glad we spoke to her and I'm loving my RX350! Thanks Sofi More

by The Volpino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that Sofia made your car shopping experience enjoyable at Lexus of Pembroke Pines! Enjoy every moment with your new Lexus RX 350, and thank you for the kind words.

November 08, 2024

Dealership Rating
Employee Rating

Sofia was a breath of fresh air in her approach as a product specialist assistant. She was never pushy and she listened to what we had to say, our needs, and wants. Her calm demeanor made my wife and I More

by Rey Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Art Armani

Nov 08, 2024

Lexus of Pembroke Pines responded

Rey, we're delighted to hear that Sofia made your experience at Lexus of Pembroke Pines smooth and enjoyable. It's wonderful knowing her approach resonated with you and your wife. Thank you for sharing!

September 22, 2024

Dealership Rating
Employee Rating

Best experience ever! Everyone was super nice and professional! Car is a dream! RX350 is beautiful! More

by NATALIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Monivis

Sep 23, 2024

Lexus of Pembroke Pines responded

Natalia, we're delighted to hear you had such a great experience at Lexus of Pembroke Pines! Enjoy your RX 350, and thank you for the kind words!

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