Slava Vinokur

I've now leased two vehicles from Tulley BMW of Nashua. My first experience was fantastic — Vinnie made the process incredibly smooth, and between him and Reid Tulley, everything felt seamless and customer My first experience was fantastic — Vinnie made the process incredibly smooth, and between him and Reid Tulley, everything felt seamless and customer-focused. It truly set the bar high for what I expected from a luxury dealership. Unfortunately, my second experience didn’t live up to that same standard. While Jennifer (the lease adviser) and Slava (the sales associate) did get me into a new lease, the customer service ended the moment I signed the paperwork. Since then, any follow-up questions — some as simple as a “yes” or “no” — have been completely ignored despite multiple messages. I even reached out to Corbin Tulley (General Manager) and Bob Marcoux (Sales Manager) hoping for some level of accountability or response, but was met with silence. That was disappointing and surprising, especially given the positive first impression the dealership had made in the past. If you’re just looking to get into a BMW, Tulley BMW can absolutely make that happen. But if you value post-sale customer service and responsiveness — qualities that should come standard with a premium brand — you may want to look elsewhere. More

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I bought a beautiful and elegant car from them. But you should know, dear customer, that no one pays attention to you at all. After the purchase, you try to contact them to complete the necessary p But you should know, dear customer, that no one pays attention to you at all. After the purchase, you try to contact them to complete the necessary paperwork, but no one from the sales department answers. And I came to them from another state, 7 hours away. Unfortunately. Only two stars because the car is beautiful More

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Purchased new vehicle 8 days ago and still no registration, cannot drive due to Massachusetts law which is seven days. Sitting in my driveway unable to drive. Made many attempts to find out what registration, cannot drive due to Massachusetts law which is seven days. Sitting in my driveway unable to drive. Made many attempts to find out what the holdup was and received no real information other than to blame it on the DMV. Not buying it, I have had many interactions with dealerships, and it has never taken this long. Pre-sale they are all over you, post-sale good luck. No communication, no more sense of urgency. So here I sit and wait until they do something. Never again, I will go elsewhere. I'm also advising friends and family to go elsewhere. More

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