Skyler Battersby

The team at Russ Darrow Kia is outstanding. Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! More

by imdonf Verified Customer Verified Customer

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Have been there every month since February for a “bad gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a po gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a possible diagnostic for $189 but that I would NOT have to pay the $189 since it’s a new car in the first owner it’s under warranty…unless they can see obvious tampering. Never called me to tell me it was ready. The guy that was told to check me out told me my total is $350 which I questioned immediately, in a sing-song voice he called Skylar over (the girl I dealt with when I brought it in & who told me no less than 3x I wouldn’t havent to pay that charge)…. I asked her why I’m being charged when I was told it would be covered by warranty. She replied “there’s no way for us to bill it to warranty because it’s Bad gas”. Essentially F U. I’m livid. Didn’t even get a car wash for my $350, mind you the oil change itself was free. Will not be back, and will be sharing the experience with everyone I can because that Is unacceptable! Never seen Skylar there before she’s clearly new, and has LOTS to learn. Completely taken advantage of. More

by MSLAURYNMARIE Verified Customer Verified Customer

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The phone system had problems causing me to have call 5 times to get to a service advisor for an appointment. I advised the dealership operator that every time I selected the prompt for the service departm times to get to a service advisor for an appointment. I advised the dealership operator that every time I selected the prompt for the service department it would ring once and disconnect my call. More

by aircomhome Verified Customer Verified Customer

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Job is always done right and within time frame expected. Feel better knowing my car is serviced properly. Feel better knowing my car is serviced properly. More

by JOBER1 Verified Customer Verified Customer

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Appt right on time. Service Rep friendly, courteous and explained everything very clearly. Would definitely recommend this dealer Service Rep friendly, courteous and explained everything very clearly. Would definitely recommend this dealer More

by JULART1 Verified Customer Verified Customer

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As always, the Darrow service team continues to provide their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door. Best of all . . . Their service team as well as Angela the Service Director adds a sincere personal touch, making me feel ‘at home!’ More

by jon89 Verified Customer Verified Customer

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Very prompt and professional advice from the team. They worked as a team to help me. They worked as a team to help me. More

by TMNTBKP01 Verified Customer Verified Customer

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This is the Second Kia dealership and if I buy another one, I also intend to buy it from them one, I also intend to buy it from them More

by SUSANLKFF Verified Customer Verified Customer

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