Skye Musk

Kim was wonderful and very helpful. We traded in a vehicle and drove away with a new one with zero complications and in a very quick time frame. We are obsessed with our new car and wer We traded in a vehicle and drove away with a new one with zero complications and in a very quick time frame. We are obsessed with our new car and were blown away by how easy the process was. More

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Kim is the best! Super helpful and quick communication when we had questions. The whole team that we worked with were amazing! The whole process was fast and simple. Super helpful and quick communication when we had questions. The whole team that we worked with were amazing! The whole process was fast and simple. More

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Terrible customer service. The sales manager turned down two cars sale in less than a minute phone conversation. Very poor sales and customer orientation. Because, they dont ha The sales manager turned down two cars sale in less than a minute phone conversation. Very poor sales and customer orientation. Because, they dont have the promotions of the month. What a poor mentality More

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WORST service ever! They sold a car out from under us after lowering the price by $1,000. WHAT A BUNCH OF CROOKS! They sold a car out from under us after lowering the price by $1,000. WHAT A BUNCH OF CROOKS! More

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The entire staff is beyond welcoming! Kim was so fast, knowledgeable, friendly and her energy was amazing. She really went above and beyond. I will always want to work with her! Kim was so fast, knowledgeable, friendly and her energy was amazing. She really went above and beyond. I will always want to work with her! More

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The sales staff was super helpful in introducing me to the full lineup of Hyundai vehicles and options. They were very responsive to my follow up inquiries and put a lot of effort into accommodating my re the full lineup of Hyundai vehicles and options. They were very responsive to my follow up inquiries and put a lot of effort into accommodating my requests. I am a satisfied customer with a new Hyundai. Thanks Kim and team! More

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Kim was a pleasure to work with and was super knowledgable about the Santa Fe and specifically the Calligraphy model that we purchased. I would recommend working both with Zeigler and Kim! knowledgable about the Santa Fe and specifically the Calligraphy model that we purchased. I would recommend working both with Zeigler and Kim! More

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Junior & Caryn De la Rosa are an awesome team to work with. Great customer service! with. Great customer service! More

by huertagd Verified Customer Verified Customer

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Back in November 2022 our 2 year old vehicle blew the motor. While Hyundai and not Elhart is to blame for that when we had it towed in to get it looked at the customer service was absolutely horrible. We motor. While Hyundai and not Elhart is to blame for that when we had it towed in to get it looked at the customer service was absolutely horrible. We needed to get a loaner vehicle figured out so my wife could get to and from work. When we went in to the Hyundai side of the dealership nobody including the managers could be bothered to look up from their phones for more than a few seconds to even try to help. They sounded annoyed they we were there and just told us what they thought we wanted to hear to get us to leave. Michelle in the rental department who was in on her day off was the only person that was honest with us about what to expect with this whole ordeal. The service department wasn’t any better and we ended up have to take time off work to go in and get it figured out. I spend almost an hour on the phone with the service manager and all he would do is say they can’t do anything and try to get me off the phone. Only after I wouldn’t just take no for an answers they finally were able to get a loaner car figured out. They said that the new motor wouldn’t be in until the middle of January which again isn’t fault of Elhart but when the middle of January came around I left at least one if not a couple voicemails everyday for two weeks and never got a call back. It wasn’t until a few weeks and more annoyed voicemails later that I finally got a call back that they don’t know when the motor will be in. Which is a Hyundai problem not an Elhart problem. When the motor did finally come in almost 5 months after the original issue it only took three days to get the car back. After this experience I will never get another car from or have anything to do with Elhart Auto Campus. I will take the car an extra 45 minutes to Grand Rapids to get any work done on it. More

by Javin Stutzman Verified Customer Verified Customer

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Junior De La Rosa was very personal which made it a lot easier to ask questions and feel comfortable doing so. He made my daughters new car experience very easy. Caryn in financing was very personal also easier to ask questions and feel comfortable doing so. He made my daughters new car experience very easy. Caryn in financing was very personal also and made the final signing steps very easy for my daughter. Not stressful at all. The whole Hyundai team made a dream come true for my daughter with ease. Thank you so much for sharing this experience with our family !! More

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