Simon Sheey

My review is based on my experience and not the car itself. I recommend the Hyundai Kona but I strongly do not recommend the gaithersburg location. Edit: I shared my experience with the director of itself. I recommend the Hyundai Kona but I strongly do not recommend the gaithersburg location. Edit: I shared my experience with the director of guest services after I found a rip in the steering wheel. She told me I could schedule a time to possibly get it fixed. After not hearing from her and taking some time to reflect on my experience with purchasing my first car, I decided to change my review to 1 star. She then called me to say that I would have to sign a contract saying I would no longer write negative reviews if I wanted to get my steering wheel fixed. I told her I'm no longer interested because it was never about the steering wheel, it was about how I was treated. I would rather speak my truth and ensure that future car buyers do not experience the same thing. I recently bought my first car (hyundai kona). My sales person Simon was very kind and helpful. However, I had some issues with one of the sales managers who made multiple mistakes and misinformed my sales consultant with the wrong numbers. The whole process took multiple days because they could not find the car that I wanted (Kona white AWD). Then they informed me that there was a Kona white FWD available which is obviously pricier. When I finally came in to seal the deal, I was told that the original 0% interest fee was now suddenly 2.2%. I felt frustrated and blind sided. On top of this, when I spoke with the sales manager over the phone, she was extremely aggressive and rude. If there is a mistake or complication, I don't believe that it is ever okay to put your frustrations on others, especially your customers. More

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