Shun Rodriguez

This dealership is an absolute train wreck. I called ahead to verify the price on a CPO TLX and was told the price was real and there were no additional add ons. I drove down from Mass to see t I called ahead to verify the price on a CPO TLX and was told the price was real and there were no additional add ons. I drove down from Mass to see the car was and told that I had to pay an additional $1095 for lojack. They refused to sell the car for the price advertised on their web site and Autotrader. How is this not false advertising? They low balled me on my trade in (which even the sales person commented was in immaculate condition). I ended up spending 5 hours at the CPO lot. I was stunned to discover I needed to then go to the new car office where I spent another 6 hours. 11 hours total to purchase a car. After 11 hours, as I went to leave at 9:10PM, I asked where my second key was. They confessed they lost the key (this was a service car loaner, so Paragon had lost the key). Who sells a CPO car without 2 keys? They clearly had no intention to inform me of the missing key had I not asked. Total lack of integrity. They did finally find the key and mailed it to me about 10 days later. Finally, since I live in Massachusetts, my car has to be registered with the RMV within 7 calendar days of purchase (by law). It's now been 12 days and Paragon has still not completed the registration process. I can't legally drive my car at the moment due to Paragon's incompetence. This was by far the worst car purchase experience I have ever encountered. Buyer beware! More

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