Shirley Kucera

Lack of transparency. I was told AFTER booking a coupon for free diagnostic test that a coupon was expired. The gag? The coupon expired in October 2020. So you’re telling me after several months no one has for free diagnostic test that a coupon was expired. The gag? The coupon expired in October 2020. So you’re telling me after several months no one has bothered to update the website. Or code it in a way where you can’t use a coupon that’s expired? After all the money you guys are paid? Next issue. I get my diagnosed for 120. Water pump fixed for another 1200+. Car dies 4 days later. The lady Shirley on the phone could’ve even at the bare minimum empathize with how bad it looks. Yes coincidences happen but I’ve gotten my car inspected at Owings Mills before in the past year. You guys couldn’t have foreseen an electrical issue? You guys give recommendations ALL the time. More

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Feedback from Service Manager and Customer Relations Manager On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. But when I was called to pay it's around $64.00. The service advisor (Britaney Thobe) said I'm not allowed to use 2 coupons. This is a very deceptive and unethical way of doing business. I've been a 21-year long customer with this dealer when I purchased the 1998 Land cruiser, then the 2004 Corolla LE and finally the 2005 Sienna LE AWD. I know many individuals from the sales, service, parts to the management for a long time, from Jenny, Judy Sutton, to Dan (technician in 4-wheel alignment). I left multiple voicemails to Mike Young and Shirley Kucera trying to inform them about this incident and didn't get a response until 3, 4 days later and I myself had to call again. More

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Excellent Customer Service Heritage Toyota (formerly R&H Toyota) in Owings Mills offers truly superb service for those Toyota owners who wish to keep their cars running in opti Heritage Toyota (formerly R&H Toyota) in Owings Mills offers truly superb service for those Toyota owners who wish to keep their cars running in optimum condition. They make appointments to suit your schedule. The Service Advisors are courteous and knowledgeable. They explain what services are due and what services may be required the next time after the mechanics have completed a thorough multi-point inspection of your automobile. The mechanics have always properly maintained my car according to the recommended maintenance schedule by Toyota. I trust the mechanics and Service Advisors at this facility to keep my Toyota on the road. More

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