Shelton Isaac
Shelton Isaac at Courtesy Nissan

Shelton Isaac

Service Advisor

Courtesy Nissan

1777 N Central Expy
Richardson, TX 75080

4.5
16 Reviews
4.5

16 Reviews

Write a Review

16 Reviews of Shelton Isaac

December 23, 2024

Dealership Rating
Employee Rating

Courtesy Nissan quickly identified my oil leak as a defective part used during my last oil change and quickly fixed the issue free of charge More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2024

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I strongly resent being told/forced to write a certain number of words. If you’re trying to antagonize your customers, it’s working. More

by XRay5000
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 22, 2024

Courtesy Nissan responded

Thank you for your feedback XRay5000. We value your perspective and understand your concerns regarding word count requirements. Our intention is to enhance communication, not to frustrate. We appreciate your input and will consider it as we strive to improve our processes.

December 13, 2024

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Employee Rating

Everything was ok however We asked to update us on the next day but we didn’t get any. We end up calling to follow up. More

by inquiry
Service Price Transparency
Workmanship
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Recommend Dealer
No
Dec 15, 2024

Courtesy Nissan responded

Inquiry, we regret to hear that you had this experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (972) 792-5657 EX 3030.

December 13, 2024

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Employee Rating

I really appreciate the oil change coupon. I bought my truck there. It's paid for now. I always get my service work done there even though I live by Forney. I hope the dealership sends more go More

by rcjazzyrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Courtesy Nissan responded

Rcjazzyrob, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

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Employee Rating

was not attendance to my to needs or seeing if i was taking care of More

by imtz1963
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Dec 15, 2024

Courtesy Nissan responded

Imtz1963, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.

December 11, 2024

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Employee Rating

You are all doing a great job. They accommodate us right away & very friendly . Place is so clean Keep it up . More

by pjoyvalero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Courtesy Nissan responded

Pjoyvalero, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

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Employee Rating

The current staff was extremely nice and helpful. From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue More

by tangbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaelyn Smith, Teresia Mabry, Luis Cardenas , Bob the new shuttle driver

Dec 13, 2024

Courtesy Nissan responded

Tangbug, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.

December 10, 2024

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Employee Rating

I like the fact that when I pull up if there is a wait time I am told upfront. Also I am able to keep up with the service via text with link. More

by katcollins9823
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Courtesy Nissan responded

Katcollins9823, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much again for your feedback! We hope you have a great day!

December 06, 2024

Dealership Rating
Employee Rating

Shelton did a great job. Prompt and accurate write up of my request, good communication, great experience. More

by cars130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 05, 2024

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Employee Rating

Great service, prompt attention, waited atvthe dealership, facilities were very comfortable. Advisor was in constant communication with me. More

by andres.bedoya.75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

Courtesy Nissan responded

Andres.bedoya.75, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

1

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