I strongly resent being told/forced to write a certain
number of words. If you’re trying to antagonize your customers, it’s working.
number of words. If you’re trying to antagonize your customers, it’s working.
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by XRay5000
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2024 -
Courtesy Nissan responded
Thank you for your feedback XRay5000. We value your perspective and understand your concerns regarding word count requirements. Our intention is to enhance communication, not to frustrate. We appreciate your input and will consider it as we strive to improve our processes.
Everything was ok however We asked to update us on the
next day but we didn’t get any. We end up calling to follow up.
next day but we didn’t get any. We end up calling to follow up.
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by inquiry
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2024 -
Courtesy Nissan responded
Inquiry, we regret to hear that you had this experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (972) 792-5657 EX 3030.
I really appreciate the oil change coupon.
I bought my truck there. It's paid for now. I always get my service work done there even though I live by Forney. I hope the dealership sends more go
I bought my truck there. It's paid for now. I always get my service work done there even though I live by Forney. I hope the dealership sends more good coupons for me.
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by rcjazzyrob
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2024 -
Courtesy Nissan responded
Rcjazzyrob, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
was not attendance to my to needs or seeing if i was
taking care of
taking care of
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by imtz1963
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2024 -
Courtesy Nissan responded
Imtz1963, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
You are all doing a great job.
They accommodate us right away & very friendly .
Place is so clean
Keep it up .
They accommodate us right away & very friendly .
Place is so clean
Keep it up .
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by pjoyvalero
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2024 -
Courtesy Nissan responded
Pjoyvalero, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
The current staff was extremely nice and helpful.
From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue
From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue that brought me in, and that none of them know the lies I was told nor the actual repairs that were charged on prior visits with previous staff. The known defective transmission etc has been worked on and billed to me instead of Nissan paying, repeatedly for so long and so many times without a full repair, that I am just now being told that there are no parts available and I am being referred to an aftermarket shop for further repairs of that and other OEM parts pieced together using unofficial methods. The mechanic thought I had been told of the defunc parts by the previous Service Advisors and Managers.
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by tangbug
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2024 -
Courtesy Nissan responded
Tangbug, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
I like the fact that when I pull up if there is a wait
time I am told upfront. Also I am able to keep up with the service via text with link.
time I am told upfront. Also I am able to keep up with the service via text with link.
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by katcollins9823
Verified Customer
Verified Customer
Dec 13, 2024 -
Courtesy Nissan responded
Katcollins9823, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much again for your feedback! We hope you have a great day!
Shelton did a great job.
Prompt and accurate write up of my request, good communication, great experience.
Prompt and accurate write up of my request, good communication, great experience.
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by cars130
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2024 -
Courtesy Nissan responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service, prompt attention, waited atvthe
dealership, facilities were very comfortable. Advisor was in constant communication with me.
dealership, facilities were very comfortable. Advisor was in constant communication with me.
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by andres.bedoya.75
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2024 -
Courtesy Nissan responded
Andres.bedoya.75, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Been coming here for well over a decade, and in the past
their service has been better than the others. This last visit has me second guessing returning, though. They now charge a 3% fee for credit card u
their service has been better than the others. This last visit has me second guessing returning, though. They now charge a 3% fee for credit card usage. Additionally, they began work without validating the parts in stock, and because they weren't, I had to go with out a car for 5 days, with no loner. So kind of disappointed in this recent experience. The only reason for a "recommend" is because of my good past experiences, not this recent one.
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by eric.small
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2024 -
Courtesy Nissan responded
Eric.small, we truly appreciate your honest feedback. Eric.small, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.
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