Shelley Barr | Page 74

BEST SERVICE EVER!!! This dealership is hands down the best! Coming from a person who has little to no credit and who has been super patient in trying to get a car, they m This dealership is hands down the best! Coming from a person who has little to no credit and who has been super patient in trying to get a car, they made everything possible for me to drive out with a new car! Shelley for example approached me and made me feel comfortable right away. She gave me a little info about the dealership and the cars and the customer experience was perfect throughout my whole time there! She re assured me that I would go home with a car and told me everything I need to know! Mike on the other hand was also a big part of this experience. He explained all the information in a way that I would understand. He took his time even after hours to make sure I knew everything I needed and helped me set up a perfect date to start payments! Everyone here in general will go out of their way to make sure you get what you came for. Dan was also a big part of me getting a new car! Making sure he talked to everyone he had to in order for me to get my car. This trio was spectacular and I will for sure be coming here for future business!! More

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Great Service from everyone! I bought my New Buick Cascada yesterday. It was a pleasure working with Shelley Bar. She was very helpful with everything! I would only buy a car from I bought my New Buick Cascada yesterday. It was a pleasure working with Shelley Bar. She was very helpful with everything! I would only buy a car from her. The dealership worked with my numbers and got me the car I wanted. Finance was easy to do also. More

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Good service and salespersons Friendly sales person and a very good deal on an excellent car. Good service record and longevity of a dealership. Definitely work the trip and money. Friendly sales person and a very good deal on an excellent car. Good service record and longevity of a dealership. Definitely work the trip and money. More

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Great experience! For the first time I was not stressed out about buying a car. Shelly gave us an opportunity to trial several vehicles, so I was able to compare them a For the first time I was not stressed out about buying a car. Shelly gave us an opportunity to trial several vehicles, so I was able to compare them and make a decision I am very happy with. Overall the Arlington Heights store provides very friendly and most important, no pressure buying experience. Also, financing was amazing, Carrie was able to get us good rate, providing professional and fast service. More

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The Red Rose I am changing my rating and rewriting this because I have had issues with my Buick Verano and Sullivan GMC does not take any ownership or responsibili I am changing my rating and rewriting this because I have had issues with my Buick Verano and Sullivan GMC does not take any ownership or responsibility. They have pointed fingers and blamed me. When I bought the car they bragged about how they have great customer service in the service department and I completely disagree. I have had issues with all four tires which they say is my fault. In the five cars I have owned I have never hit a curb or had ANY issues with tires. When I called I never was able to talk to Lou nor did he respond to the two voicemails I have left. Also I had a WE OWE YOU from them when I purchased the car which I went in to get fixed. They said they fixed it... yet I am still driving with the same issue. I don't have all the time in the world to continuously go in to get things "fixed" nor should I have to. I am not happy with SULLIVAN GMC because they lie. My first review was this below... I never thought I would be buying another car just less then two months after my purchasing last car. After being in a horrible accident which left my car totaled Aug 22, 2017 I was dreading the car buying process again. Greatfully I was fortunate to find Shelley who gave my "red rose". Shelley made this process painless and joyful, two words I never thought I'd use for describing a dealership. Pricing, process, and quality on my new Buick was better then I could have ever asked for. Thank you Shelley and Lou for this great experience! More

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New car purchase Shelley took us through the process without issues. She knows what she is doing from putting a package together, to setting up the car electronics. Shelley took us through the process without issues. She knows what she is doing from putting a package together, to setting up the car electronics. More

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Purchased an Encore Just "by chance" we stopped in Sullivan's to look at cars. We've never purchased a Buick before so this was our first experience with a Buick automob Just "by chance" we stopped in Sullivan's to look at cars. We've never purchased a Buick before so this was our first experience with a Buick automobile. We were fortunate to meet with Shelley Barr. Shelley spent two days and numerous hours assisting us. She came in early to meet with us and educated us on the various Buick styles and also let us drive several cars. Not once were we pressured or rushed in our search. She was knowledgedable, helpful, friendly and certainly anticipated and took care of every question and concern we expressed. We appreciated her selling style and would recommend her to our children and friends. The entire Sullivan experience was four star quality and we look forward to working with their service department. Thank you Shelley! Also, even though we were there till late evening, tired and anxious to get home, we soon became energized after our finance meeting with Mike O'Connell, a fellow Irishman. What a great guy! Both he and Shelley are worthy of high praises! More

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Great Dealership! We just leased our 3rd Buick from Sullivan. We decided to wait for the 2018 Buick Enclave and it was worth it. Dan was very honest and trustworthy a We just leased our 3rd Buick from Sullivan. We decided to wait for the 2018 Buick Enclave and it was worth it. Dan was very honest and trustworthy and a pleasure to work with. Shelley closed the deal and was very knowledgeable about the vehicle (even though it was only 1 day old.) Carrie made the finance part quick and easy. I highly recommend Sullivan Buick if you are looking for an easy car buying experience. More

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A pleasant car buying exxperience This was the best car buying experience we've ever had. Shelley was very informative and took enough time to make sure we understood everything. This was the best car buying experience we've ever had. Shelley was very informative and took enough time to make sure we understood everything. More

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excellent experience we are so happy with our buick enclave, thank you shelley for showing us this beauty, being so sweet & understanding of our needs. mike b. was also a we are so happy with our buick enclave, thank you shelley for showing us this beauty, being so sweet & understanding of our needs. mike b. was also a pleasure to work with, treated us like family. thank you to mike o. & brian for all the help!! we appreciate your patience during our buying experience. truly exceptional service all around with the sullivan team that will have our continued business! More

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