Sheldon Carter

Eddie demonstrated a well customer service professionalism in working me through both the manual of my car and also my expectations of the car performance. He also work me through various time professionalism in working me through both the manual of my car and also my expectations of the car performance. He also work me through various time of services provided by Jim Ellis More

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Everthing is perfect except 1 thing. when i visited there with my kids, I provided water from my salesman. but someone got some snack when they visted. if i got samething, my family has when i visited there with my kids, I provided water from my salesman. but someone got some snack when they visted. if i got samething, my family has expirienced very very perfect for us. More

by MYEONGKYU.KANG Verified Customer Verified Customer

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Very happy with the service I was given. And I was pleased with everyone that we interacted with. And I was pleased with everyone that we interacted with. More

by SHANONSMITH9898 Verified Customer Verified Customer

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They are truly amazing! They listen to you and try to help you as much as they can. They listen to you and try to help you as much as they can. More

by RAYNESILVA Verified Customer Verified Customer

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Made me feel very welcomed, I didn’t feel rushed, and felt good about my car. felt good about my car. More

by ALICIALTIBBALS Verified Customer Verified Customer

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Sheldon Carter was an outstanding salesperson at Kia Kennesaw. If we were to consider another car we would want to work with Sheldon. Kennesaw. If we were to consider another car we would want to work with Sheldon. More

by jhassard Verified Customer Verified Customer

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Sheldon was amazing! 5-star service. He was attentive and responsive, listened for what was important to me and even thoughtful enough to check in on me after a medical p 5-star service. He was attentive and responsive, listened for what was important to me and even thoughtful enough to check in on me after a medical procedure I told him I was having. He worked with me on the price and went above and beyond to make sure we had everything buttoned up to get the paper work I needed to give to my lender. Then his manager, Katherine, stepped in and nearly cost y’all a sale. After Sheldon had worked with her to get prices approved during negotiations, she remembered that the vehicle we were negotiating around was traded up. Sheldon found another identical vehicle and drove to get it. He had a family matter to attend to the next day, but worked with her to make sure I just needed to come in, ask for her, and she would take me over to Finance to sign the paperwork. I felt good about this because, as I understand the car sales industry, this would mean Sheldon kept the full commission. Instead, though, she brought in another sales person, Christian, to have me sign a few papers and mostly keep me company until Mike was free. Don’t get me wrong. Christian was also incredibly nice and a professional, but I was surprised to see his name on the final paperwork along with Sheldon’s. I know enough about the industry to know that meant commission would be split on the sale, even though Sheldon got the deal over the finish line and even though Christian just babysat me because Katherine couldn’t be bothered. The vehicle that Sheldon drove to pick up the night before, because Katherine seemed to have forgotten the one I negotiated was no longer on the lot, didn’t have window tint on the front windows. Christian said, “No worries. We’ll get that added Monday so it’s identical to the one you thought you were negotiating.” I was supposed to pick the vehicle up when my bank opened that Tuesday. So imagine my surprised when I went to get the vehicle and learned that the tint had not been done, and that Katherine said twice that she wouldn’t approve it because we negotiated the price down so much. Let me be clear. We negotiated another vehicle that had the tint. The only reason I didn’t get that original one was because of HER mistake. So, I’m literally 15 minutes from the dealership, killing time with $38,750 in cashiers checks on me while Jim Ellis Kia decided whether or not they are going to do the right thing and give me the window tint I was promised. About a half an hour, three phone calls and a few texts later, I learn I’m getting the window tint I was promised. Yet again, Sheldon putting in the work, only to split the commission with Christian. Let me be clear. I did not *need* a new car. I would have been ready to blow up this deal and walk away, not because of $125 window tint but because of the management’s (Katherine’s) lack of integrity from the weekend prior until the day I picked it up. Sheldon saved the sale. Not Katherine. Not Christian (again, who was great, but didn’t “make” the sale). Sheldon. I would send people to Sheldon wherever he worked. I’d have to think twice about sending people to Jim Ellis Kia or Kennesaw again though. More

by aprilmphillips Verified Customer Verified Customer

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Excellent sales, finance and customer service- a great car (K4) at a very affordable cost. car (K4) at a very affordable cost. More

by DWPENDERGRAFT Verified Customer Verified Customer

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I surcharge Sheldon's knowledge and the time he took to show us as much as he could in the vehicle. Everyone was super nice and very attentative to our time. show us as much as he could in the vehicle. Everyone was super nice and very attentative to our time. More

by JOANNDOBSON17 Verified Customer Verified Customer

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The customer service was amazing from everyone we dealt with. Our sales rep., Sheldon, was super helpful and did his best to make the process as easy going as possible for us. He seemed to genuinely care a with. Our sales rep., Sheldon, was super helpful and did his best to make the process as easy going as possible for us. He seemed to genuinely care about our needs and our current financial situation. More

by keg81998 Verified Customer Verified Customer

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