Shawna Mays
Shawna Mays at Byers Toyota

Shawna Mays

Internet Sales Manager

Byers Toyota

1599 Columbus Pike
Delaware, OH 43015

4.8
21 Reviews

I have been in the car business for over 30 years and with the Byers Organization since 2007 - love helping people find the right car or truck at the right price.

4.8

21 Reviews

Write a Review

Dealership Experience

17 yrs, 7 mos

Industry Experience

44 yrs, 4 mos

Specialties & Trainings

Toyota Certified

21 Reviews of Shawna Mays

June 25, 2025

Dealership Rating
Employee Rating

Always pleased with the professional service that we receive here and we know our car is properly serviced. More

by Dawn Giehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis , Tony Routt

Jun 25, 2025

Byers Toyota responded

Thank you so much for your kind words and trust in our service. We're thrilled to hear that you're pleased with the professional care and attention we provide. Knowing that you feel confident your car is properly serviced means the world to us. We're here whenever you need us and always happy to help!

June 24, 2025

Dealership Rating
Employee Rating

I believe I was a pretty easy customer. I took up approx 30 mins of Colton’s time, paid cash at full asking price, and went on my way. I realize that I bought a used car and I signed that n More

by mollyrieder
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Josh Chadwick, Colton Gray

Jun 25, 2025

Byers Toyota responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered and the way your concerns were handled. Your feedback is extremely important, and we regret that we missed the opportunity to provide the level of service you deserve during your purchase. We understand how frustrating it must be to have a concern like this overlooked, especially after investing in such an important purchase. Please know that we take your comments seriously and will address this matter internally to ensure our team meets the highest standards of honesty and customer care. We would appreciate the opportunity to make things right. Please feel free to reach out to our management team directly, so we can better understand the situation and explore how we can resolve the issue for you. Your satisfaction is very important to us, and we're committed to improving your experience with us moving forward. Thank you again for bringing this to our attention, and we hope to have the chance to restore your trust.

June 21, 2025

Dealership Rating
Employee Rating

Nice people that were very helpful and knowledgeable about the vehicles they were marketing. Great experience! More

by Kearnsjim5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Garverick

Jun 23, 2025

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and found our team to be helpful and knowledgeable. It was truly a pleasure assisting you, and we’re here to help anytime you need. Enjoy your new vehicle! 🚗

November 24, 2024

Dealership Rating
Employee Rating

Very easy process. Able to explain things well and answer all our questions. Very informative More

by mmaline14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Decaro, Colton Gray

December 01, 2023

Dealership Rating
Employee Rating

We went to the dealer to get on a list for future electric hybrids as we knew that there weren’t any on stock- or so we thought (based on the Toyota website). Well, we lucked out and they had just re More

by usgtu99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2023

Byers Toyota responded

Thank you for sharing your experience of buying a car with us here at Byers Toyota! We are delighted to hear that you found the process pleasant. We are thrilled that everyone was able to accommodate your needs. It was our pleasure helping you on your journey, making sure the paperwork went smoothly and that the upgrade process went through so that you can be fully satisfied with your new vehicle--we hope it serves you well in all of your future journeys. Thank you again for choosing us for all of your car needs!

September 27, 2023

Dealership Rating
Employee Rating

Great customer service. Love Byers Toyota sales and service. Wonderful job team. I’ll be back. More

by s.mays9176
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis, Chaphan Cramer, Tyler "Ty" Barlow , Pam Bishop

Sep 28, 2023

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we appreciate your kind words! It's wonderful to hear that our customer service team exceeded your expectations - we value our customers and strive to provide excellent service with each visit. We look forward to seeing you again soon!

July 06, 2023

Dealership Rating
Employee Rating

We’re very friendly got the job done for as quick as sale went down More

by mikenkody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 20, 2023

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

March 08, 2021

Dealership Rating

All of the staff at Byers Toyota were kind and friendly and helpful I had been to many dealerships looking for a new car best decision I ever made was going to buyers More

by venita_crouch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Hoppes, Travis Rausch

Mar 17, 2021

Byers Toyota responded

Wow - that's a great compliment! We appreciate the positive feed back! Thank you for choosing Byers Toyota that means a lot to us. Happy Motoring.

March 01, 2021

Dealership Rating

I was treated very well and prompt service. Price was fair and was very pleased with the complete process. I would definately suggest this dealer. More

by dwjpeters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Bray

Mar 01, 2021

Byers Toyota responded

Thanks for taking the time to rate us and the great recommendation. Enjoy the new vehicle. Please let us know how we can improve too. You can email us at smays@byersauto.com

October 08, 2020

Dealership Rating
Employee Rating

I had a excellent experience yesterday..the customer service rep was fantastic and really help me made my decision with the service that was needed. More

by Powell.hugh23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Garverick, Josh Lewis, Kyle Foos, Jeff "Mullzie" Mull, Jeannie McNeely , Carson Gibson, Nick Hedges, Tyler Hopkins, Jeff Hoppes

Oct 09, 2020

Byers Toyota responded

Thanks for the great review and thanks for choosing Byers Toyota for your automotive needs. We appreciate the business.

1

Dealership Inventory (233 Vehicles)

used 2024 Ford Ranger car, priced at $44,900
2024 Ford Ranger
used
Shadow Black exterior
Automatic
Four-wheel Drive
new 2025 Toyota Camry car, priced at $32,629
2025 Toyota Camry
new
Gray exterior
Automatic
Front-wheel Drive
new 2025 Toyota Tacoma car, priced at $42,472
2025 Toyota Tacoma
new
Blue Crush Metallic exterior
Automatic
Four-wheel Drive
used 2016 Ram 1500 car, priced at $19,900
2016 Ram 1500
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
used 2022 Toyota Tacoma car, priced at $39,500
2022 Toyota Tacoma
used
White exterior
Automatic
Four-wheel Drive
used 2025 GMC Sierra 1500 car, priced at $54,900
2025 GMC Sierra 1500
used
Sterling Metallic exterior
Automatic
Four-wheel Drive