Shawn Reardon

Took son for his first car found one had some problems they said they would fix before we bought it bad o2 sensor an it had no heat.. called back to see if it was ready an they sold it on him they said they would fix before we bought it bad o2 sensor an it had no heat.. called back to see if it was ready an they sold it on him More

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Had a great day to drive off new My salesman julian Santiago was the greatest . He helped me get out of my old truck and into my brand new 2018 Ram 1500 . 1st brand new truck of my li My salesman julian Santiago was the greatest . He helped me get out of my old truck and into my brand new 2018 Ram 1500 . 1st brand new truck of my life . All the guys in service including shawn Reardon took great care of me More

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Personalized Service With Geart and a Smile!! My son (18 years old) found this dealership because they had a rare Ford Mustang GT on the lot that my son wanted. We met with Julian “Pancho” Santiag My son (18 years old) found this dealership because they had a rare Ford Mustang GT on the lot that my son wanted. We met with Julian “Pancho” Santiago to discuss the car. He held the car for us while we were waiting for funds to arrive. In the meantime he took the time to really speak to my son about learning to drive a car with so much power. It was comforting to me to know that he cared enough to do this for my son. He easily could have just sold the car, and just let it be transactional. After the sale, the car needed work. The dealership arranged to pick it up from my mechanic, paid my mechanic and fixed all of the issues with the car. They even delivered the car back to my residence! This was definitely above and beyond...and I am grateful. Pancho also took time to follow up after the sale to make sure things were still going good for my son. Overall, this was one of the best car buying experiences I have ever had, despite a few hiccups. I would do business with this dealership and Julian Santiago again in a minute. If you’re hesitating, don’t!! More

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Poor Service What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehic What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehicle. 1st I go looking for a van for work. I knew what I could afford and after looking at the ProMasters. They sign me up for business link which is nice as I do not have wait for service I work 12 to 14 hour days. This was a turn on for me. After taking one for a test drive we come to an agreement on a price. My wife then says she thinks she would liker a newer car. Her and I told the salesman that we need 4 wheel drive or we would not be able to get to our cabin. Salesman says that is not a problem. My wife wanted a Jeep so he shows us a Patriot. Salesman says that will be perfect to get you to the cabin. Wife takes if for a test ride and tell the salesman she will let him know in the morning. I was told to come back 1st thing in the morning and my Van would be ready for me. My wife and I were there at 9am, by 3:00pm I still have not seen the finance department yet. They kept telling my that they were waiting for paperwork. Finally go in at 4:30pm and this clown gives me a price way higher than we agreed upon. So I tell him that is not going to happen. I got up and walked out. The salesman comes chasing me down. Now mind you I have wasted 2 full days and still no van. The GM comes out I forget his name. Asked if he will give me a few minutes to see what he can do. By now it is 6pm comes out and gives me the same price as we agreed upon. Just before he came back my phone blows up about someone checking my credit score. I quick looked into my credit score was 780 when this joker was done it was 510. I told him about it. The then told me after the first 2 payment it will be back were it was. Nope 4 months latter it is still in the 500’s. So almost 8pm and I get my van. Then my wife says I will see you tomorrow to pick up the Jeep. Had the Jeep a few days and I hear a noise from the rear. I know for a fact being in the automotive field for 20+ years that it was a wheel bearing. We take it back to the dealership and they said that there was nothing wrong with the Jeep and they all sound like that. Oil change light comes on after only putting a 1000 miles on it. Take it back and they tell me that the oil was changed and that the tech didn’t reset it. I told them also to check the noise coming from the back. A few hours latter my wife gets a call saying the left rear wheel bearing is bad and that is was going to cost over $400. That was not going to happen and did you change the oil. They said no it didn’t need it. I asked for service records on when the last oil change was and they could not produce them for me. So I told them to change the oil. This issue should have been fixed from first time we took it in a days after we bought it. So my wife talks with another manager Mike. He said that he will talk to the service director Shawn and that they would figure something out and for her to call in the morning. Wife calls and had to leave a message. When Shawn finally calls back he said that the sales department would pick up part of the bill at that it would only cost $248 and that he would apply that fee to an extended warranty. So she goes for it. Now they want to charge us $2000 for an extended warranty from Chrysler that after looking into Chrysler will not honor because the vehicle has 72,xxx miles on it. Now I find out that the Patriot is not 4 wheel drive. I thought all Jeeps were and the salesman even told us that it was 4 wheel drive. We dealt with Garry and Alex in service and when we came in to pick up the Jeep not one person new anything about the warranty. As for my ProMaster with Business Link drive up service next lift priority I go in for my first oil change and they asked if I had an appoint. I said no that I am a Business Link customer and I do not need an appointment. That was at 8:30am I figured I would get it done before work. The guy tells it won’t be done until after 5pm. I ask to speak with the GM and Mike comes out and says that I need an appointment. I set the appointment up for the following week. I tell the service guy that I was a Business Link customer and why I had to make an appointment. He told that I didn’t. So again not to happy. You all at Joe Cecconi’s need to get on the same page. Not a very happy customer More

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Steer clear of service department Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service department has been atrocious. The vehicle has had issues since the day I left the lot and I've been dealing with their service department for the last year and a half. A check engine light came on the day I was picking up the vehicle. I was told it was because the car was just detailed and some of the components got wet and it would reset itself once dried out. Well it didn't so I had to set up another appointment to bring back my newly purchased vehicle the next day. They "fixed" the light but the next day it came on again. I scheduled another appointment where they then found a faulty part that they replaced. So it took 3 different trips to get my new vehicle. That's not where the story ends unfortunately. I've had problems with the seat heater changing from low to high on its own, the GPS not working properly and the radio controller not working with a plugged in phone properly. The first trip in, they did a software update. That didn't fix it. Second trip in they kept it all day and I had to make my own alternate transportation arrangements. They couldn't figure out what the problem was so they ordered a new radio control module. It took 3 weeks to come in, a week longer than they told me it would take. I had to call to find out what was going on. No heads up from them. Third trip in, I had to leave with them all day again with no loaner car provided. When I asked about the loaner after all the hassle they've put me through, the girl's response was to repeat over and over that I could rent a car from them if I wanted. They screw up multiple times but won't spring for a 1 day rental???? Fantastic customer service. They mistakenly replaced my Sirius radio with an XM radio which now costs me an additional $200/year to get the same service. The kicker is that the radio still has the same seat heater issue. The service person I dealt with, David, promised me he would help me resolve all my issues. He made a promise that he would get me the new part warranty in writing (he never did). He promised he would see what he could do to offset the additional costs I'm incurring on my radio service (he never did). I made follow up phone calls to David and sent an email. All have gone unreturned and unresolved. Their response is no response, hoping I'll just go away. 1-1/2 years later and I'm right where I started and they're unresponsive. This is the worst customer service I've ever experienced from any service based company. More

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Service Excellent service department! Very efficient and knowledgeable technicians. Easy to contact service and get an immediate appointment for any issues Excellent service department! Very efficient and knowledgeable technicians. Easy to contact service and get an immediate appointment for any issues with my vehicle. Any work done is always backed up by the dealership. More

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Service on my van Nothing but good to say about the Service I receive here. I drive by a dealership in Lockport just because I know I can trust the staff here. It is al Nothing but good to say about the Service I receive here. I drive by a dealership in Lockport just because I know I can trust the staff here. It is always fixed right at a fair price. Thanks guys! More

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Problem solved, all is good My first review was negative but after speaking with Shawn in service they understood there may have been some mis communication and made good with th My first review was negative but after speaking with Shawn in service they understood there may have been some mis communication and made good with the problem I had. More

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Great Service Dealt with the service manager regarding a service issue we were having with our vehicle. We were treated wonderfully and had excellent service. We Dealt with the service manager regarding a service issue we were having with our vehicle. We were treated wonderfully and had excellent service. We would definitely revisit this dealership. More

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Great service and accommodation for unique issue We've had our Grand Caravan for about 8 years and we've had a stalling problem for a long time. We recently changed to Cecconi through a friend's reco We've had our Grand Caravan for about 8 years and we've had a stalling problem for a long time. We recently changed to Cecconi through a friend's recommendation to see Mike and we couldn't be happier with that decision. Another dealer in Williamsvillle blew off our stalling concern for over 4 years. Shawn from Service took our problem and ran with it. He worked with us to get his best tech on the job, set us up with loaner vehicles, and worked carefully to get us the best price on non-warranty items. He and his team handled our problem within a month. They deserve a lot of credit for believing in our problem and addressing our concerns in a fair and professional manner. I will continue to work with this Dealership for all my vehicle needs and anything new will come from here as well. More

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