Shawn Ortiz

James did an amazing job! He was supportive, engaged, and communicative throughout the entire process. I’ve been with Ford for many years, and with this experience, I will abs He was supportive, engaged, and communicative throughout the entire process. I’ve been with Ford for many years, and with this experience, I will absolutely continue. More

by avazquez523 Verified Customer Verified Customer

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Ryan really helped me out. I knew what I wanted and he got me in quick. He was efficient and easy to talk to. He really went out of his way for me on this car. I knew what I wanted and he got me in quick. He was efficient and easy to talk to. He really went out of his way for me on this car. More

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We were overcharged taxes on this lease it states on contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the sales manager. I have expressed my concerns to finance managers Shawn Ortiz and Ryan Peters they both confirmed in an email that we were charged 2024 for taxes on our lease when the taxes were 1278.00 which is stated in our lease agreement. As per my conversation and email with Shawn Ortiz and Ryan Peters we were charged 2024.00 for taxes, 175.00 document/ Aquistion fee and 400.00 for first month. And 197.00 DmV fees. This breakdown is incorrect we should have been charged 1278.00 for taxes. I gave a deposit of 2597.50. I am owed a refund for my overpayment of taxes which both finance managers agreed to in their email response. We have been a loyal for customer for over 20 years and we are extremely disappointed with the lack of response and acknowledgement from this dealership regarding our concerns. I am really hoping that this is a calculation error and not a dealership trying to defraud a loyal customer. More

by Cmalewich Verified Customer Verified Customer

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Ryan Mahon is the man! He was able to get me into the car I wanted while remaining professional and courteous. Frank, Shawn, and Ryan are gentlemen when it comes to selling He was able to get me into the car I wanted while remaining professional and courteous. Frank, Shawn, and Ryan are gentlemen when it comes to selling new cars. My experience was smooth and hassle free. More

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Every time I go to Dana I get full customer service. I have been dealing with this dealer for more than 20 years and I have no negative comments about them. Pietro also was very attentive and helpful I have been dealing with this dealer for more than 20 years and I have no negative comments about them. Pietro also was very attentive and helpful when he served me and my daughter. More

by joeysworld629 Verified Customer Verified Customer

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Working with Jeff and Shawn Ortiz was a pleasure. They took a difficult situation and made it seamless for me. Jeff is down to earth and easy to talk to and not your typical car salesman which I LO They took a difficult situation and made it seamless for me. Jeff is down to earth and easy to talk to and not your typical car salesman which I LOVED. As for Shawn, I could sing his praises all day. Definitely helped me out a lot, with not one but two purchases. More

by Kbraadt3 Verified Customer Verified Customer

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Overall good service. I Have a good experience buying my FORD F 150.Thank you!!! I Have a good experience buying my FORD F 150.Thank you!!! More

by rysiug33 Verified Customer Verified Customer

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It’s always a pleasure dealing with Dana Ford. I have been with them for the past seven years and they always do the right thing for me I have been with them for the past seven years and they always do the right thing for me More

by bungalored Verified Customer Verified Customer

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Peter had good communication leading up to our meeting and made the transaction nice and easy and made the transaction nice and easy More

by newyorkg31 Verified Customer Verified Customer

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Rob LaRosa was great. ’made sure everything I needed was taken care of and did his best to make sure me and my wife were happy with the cars and deals we got ’made sure everything I needed was taken care of and did his best to make sure me and my wife were happy with the cars and deals we got More

by Kclohessy01 Verified Customer Verified Customer

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