Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
187 Reviews
4.9

187 Reviews

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187 Reviews of Shawn Hooe

March 30, 2025

Dealership Rating
Employee Rating

The service mechanics caused a oil leak, couldn't find it, i had to find it and tell them how to fix it. They replaced my coolant control valve and now my truck overheats every time I drive it. Also they More

by TYBIRDDOG
Recommend Dealer
No

March 29, 2025

Dealership Rating
Employee Rating

Best place to have all your service needs taken care of, used this place years and will continue to do so! More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Paul! We appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and are thrilled to hear that you trust us for all your service needs. We look forward to serving you for many more years to come! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 29, 2025

Dealership Rating
Employee Rating

Shawn's attention to detail and customer service is the best. He also is great at following up with customers. More

by TVERA613
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 28, 2025

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Employee Rating

I have been using James Wood Service since 1998---Shawn Hooe has been my service rep. since my first visit. This service department will continue to service my vehicle. They are very courteous and helpf More

by turtlezz_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We truly appreciate your loyalty since 1998 and are thrilled to hear that Shawn has provided you with consistently great service. Our team at James Wood Chevrolet Buick GMC Decatur is dedicated to making your experience positive and helpful. We look forward to continuing to serve you and your vehicle in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 14, 2025

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Employee Rating

Best place to buy a vehicle. The only place we purchase one. Great service department and sales department. More

by RRWILLIAMS62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We truly appreciate your kind words about our sales and service departments at James Wood Chevrolet Buick GMC Decatur. We're thrilled to be your go-to place for purchasing a vehicle. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 13, 2025

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Service advisor was very friendly and service was quality., as expected I will definitely use Woods again. More

by rwchris
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that your service advisor was friendly and that you received the quality service you expected at James Wood Chevrolet Buick GMC Decatur. I can't wait to assist you again in the future. Your support means a lot to me! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 06, 2025

Dealership Rating
Employee Rating

Shawn and the service team did a great job setting and exceeding my expectations of excellence in customer service and affordability to maintain my older model vehicle. More

by mendylmdavis00
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Shawn, for your wonderful review! We’re thrilled to hear that our service team exceeded your expectations with their dedication to customer service and affordability at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

March 04, 2025

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Employee Rating

We always use Shawn Hooe, he is always willing to help us! Thank you for your service. More

by JUDY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that Shawn has been helpful during your visits to James Wood Chevrolet Buick GMC Decatur. We appreciate your trust in us and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 04, 2025

Dealership Rating
Employee Rating

Shawn helped make everything run smoothly. I was appreciative of the free car wash that was done More

by SHERRIFOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 03, 2025

Dealership Rating
Employee Rating

The sales experience has always been excellent 99% of everybody there just fantastic people. It’s a pleasure doing business with Wood Chevrolet. More

by c.hadayia
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Landon East, Krystal Gipson

Mar 05, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We're thrilled to hear that your sales experience at James Wood Chevrolet Buick GMC Decatur has been excellent and that our team has made a positive impression. We appreciate your kind words and look forward to serving you again in the future. Your support means a lot to us! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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