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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
174 Reviews
4.9

174 Reviews

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174 Reviews of Shawn Hooe

February 13, 2025

Dealership Rating
Employee Rating

Everyone was incredibly nice and helpful! I would definitely recommend James Wood Service for all of your service needs! More

by CHANIEWILKINS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine, Bryan Stanley, Krystal Gipson, Dason Howard

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Feb 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that our team provided you with such great service. At James Wood Chevrolet Buick GMC Decatur, I strive to make every experience positive. I appreciate your recommendation and look forward to serving you again for all your service needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 13, 2025

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Employee Rating

Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! More

by kevin.w.haney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your enthusiastic review! I truly appreciate your kind words about the service you received at James Wood Chevrolet Buick GMC Decatur. I look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 08, 2025

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Employee Rating

Work was done on my vehicle faster than I thought and I was on the road again More

by ROBERTMITCHELL37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

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Feb 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that the work on your vehicle was completed faster than expected and that you were back on the road in no time. Your satisfaction is our top priority at James Wood Chevrolet Buick GMC Decatur. I look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 02, 2025

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Employee Rating

Great service as usual, all of the staff was professional and friendly, Excellent service, as usual. More

by CKELLEYT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandt Wicker, Krystal Gipson, David Stokes

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Feb 04, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am thrilled to hear that you experienced great service and found our staff at James Wood Chevrolet Buick GMC Decatur to be professional and friendly. We appreciate your kind words and look forward to serving you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 01, 2025

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Employee Rating

Generally very professional and customer oriented. .. I've never had an unsatisfactory dealing with them. It is a busy place so plan ahead if you can. More

by LAZYHORSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson, Dason Howard

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Feb 04, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We appreciate your kind words about our professionalism and customer service at James Wood Chevrolet Buick GMC Decatur. I am glad to hear you've continued to have positive experiences with us. We look forward to seeing you again and helping you with any of your future vehicle needs! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

January 31, 2025

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Employee Rating

GREAT customer service! The Service Department was so very helpful and accommodating. I have always been treated so very well. EVEN when I didn't have an appointment but had More

by katlyn57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

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Feb 03, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your fantastic review! I truly appreciate your kind words about our Service Department at James Wood Chevrolet Buick GMC Decatur. I'm glad to hear that you felt taken care of, even in emergency situations. Your satisfaction means the world to me, and I look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 27, 2025

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Employee Rating

Service department was very friendly and helpful setting up my appointment and provided prompt and excellent service. More

by DLZBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that our service department provided friendly and prompt assistance during your appointment at James Wood Chevrolet Buick GMC Decatur. I always strive to deliver excellent service to our customers. I hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 25, 2025

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Employee Rating

They took care of my problem and the cost was less than the estimated cost. More

by jrbost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that we could take care of your problem and that the cost came in lower than expected. At James Wood Chevrolet Buick GMC Decatur, I strive to provide the best service possible, and it's wonderful to know we met your needs. I look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 24, 2025

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Employee Rating

Steve always courteous helpful and informative with all of our purchases throughout last several years More

by bbbuzz72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Frazier, Zach Rhine, Bryan Stanley, Mark Sanders, Jennifer Westerlund

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Jan 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm grateful for your continued trust in James Wood Chevrolet Buick GMC Decatur. It’s wonderful to hear that you found our service courteous and informative over the years. I look forward to assisting you with your future purchases! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 11, 2025

Dealership Rating
Employee Rating

I had an appointment. I arrived a little early but they took care of me right away. Shawn is always great! More

by DDN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at James Wood Chevrolet Buick GMC Decatur and that Shawn was able to assist you promptly. We appreciate your kind words and look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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