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Shawn Hooe
Shawn Hooe
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
258 Reviews
258 Reviews
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258 Reviews of Shawn Hooe
Verified Customer
October 04, 2025
The folks here have taken care of me for 40 years my wife and I have bought several new and used vehicles over that time. As a matter of fact, both of our grandsons have bought pickups within the last year f and I have bought several new and used vehicles over that time. As a matter of fact, both of our grandsons have bought pickups within the last year from James wood Decatur. The Service Department has always been great. More
by RDHITT
Other Employees Tagged: Carey Williams, Nick Huff, Bryan Stanley, Sam Lara, Jennifer Westerlund
October 02, 2025
my service writer Shawn was able to get my 2024 Sierra pick up truck in for the test regarding a propulsion problem with the engine. The test was done quickly and the results were all is good with that en pick up truck in for the test regarding a propulsion problem with the engine. The test was done quickly and the results were all is good with that engine in my truck. Thus far I’ve been very, very satisfied with the service department and James Wood motor. More
by DOD.LEE
September 27, 2025
the people I have interacted with at James Wood Motors have been professional, courteous, and efficient whether this be sales, service, or administrative. I would encourage others to experience the James have been professional, courteous, and efficient whether this be sales, service, or administrative. I would encourage others to experience the James Wood Motors difference. More
by j.a.lynn
Other Employees Tagged: Rocco Rotundo
September 23, 2025
Your labor and materials are way out of hand. Alignment was over $360. For shocks, rear brakes, and brake booster the price was over $3000. There are many other businesses that do the same qua Alignment was over $360. For shocks, rear brakes, and brake booster the price was over $3000. There are many other businesses that do the same quality of work for much less. The new text for approval/disapproval of work sucks. Approver/disapproval cannot be changed if wrong selection is selected. I have purchased 5 vehicles from James Wood since 2001. I will not have any more work done at James Wood. Too bad you have not maintained the same attitude as did Mr. Wood. I used to leave your business believing it was okay to spend so much on repairs. It was the quality I was proud of. Now the prices are just too high, and there are other businesses that do the same quality and 2/3 your prices. More
by BEARCLAWMONTE
September 21, 2025
Shawn as always provides wonderful customer service. He is the reason we come back to get service. Let's us know what work needs to be done and provides the price and timeline needed. He is the reason we come back to get service. Let's us know what work needs to be done and provides the price and timeline needed. More
by Disco P. Coltrane
September 21, 2025
Very comfortable atmosphere to purchase to purchase new vehicle. From salesmen to finance seemless operation vehicle. From salesmen to finance seemless operation More
by MAKECHO
Other Employees Tagged: Clay Estes, Rusty Ford, Asa Johnson Jr
September 20, 2025
Shawn Hooe was very helpful to me when I was in a pinch getting my Sierra 2024 pickup taken care of when I had an appointment and getting me back on the road to Dallas. I recommend Shawn as an outstandin getting my Sierra 2024 pickup taken care of when I had an appointment and getting me back on the road to Dallas. I recommend Shawn as an outstanding service advisor and a big asset to the James Wood team! Thanks again for all you did for me! More
by jrb68_72
September 20, 2025
It was pretty fast service but car wash was terrible. Then they tried to make me pay for oil change and I have a maintenance plan that I have used a couple times at this location. Cashier lady got an att Then they tried to make me pay for oil change and I have a maintenance plan that I have used a couple times at this location. Cashier lady got an attitude when I said it shouldn’t cost me and left. The woman service advisor said let me see and took care of everything!! I would have understood if this was the first time to have my car there but it wasn’t. More
by YARDLEYL
Other Employees Tagged: Krystal Gipson
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