Shawn Gregory

This is a TRUE (not just advertising) Home Town dealership!! Living up to the family tradition for people in Whatcom County From Chambers to Dehil to the vandersomethings! Not because of some fancy dealership!! Living up to the family tradition for people in Whatcom County From Chambers to Dehil to the vandersomethings! Not because of some fancy ad.. If you have a problem with this location it's probably because you need to work on your communication skills. In the months that we ended up working with the awesome crew at Bellingham Ford. We had some problems, understand a great company is not measured by it's success, but how it handles the problems that come through that success🤔. It's a vehicle, lots of details, lots of cars and paperwork. Oh and I'm not the only person in the world. But they sure made me feel like it. I don't like hanging out at a dealership the whole back and worth this car that deal this price. Shawn knew this jack respected it. I'm busy, they are busy. We sent what we wanted vehicle wise and our budget. Got the deal we needed and wanted. Got rid of the junk vehicles we got stuck with from other dealerships/CARLOT and ended up in a beautiful ford. Then it happened 10 days later the vehicle dies. Yep, they showed up within an hour, sent out a head tech, then a tow truck. Discovered the problem was really no one's fault BUT what did Bellingham Ford, Shawn, Julian, David, Jack and the crew at Bellingham Ford do, they handled it. So we could work and handle life. Smile on their faces and happy to help us. That's the definition of customer retention and care. I didn't expect it we thought fun newer car. Stop in and do what we did find the people in dealership that work with you, if one doesn't work ask for other. We are all on different paths but remember we all are battling something respect eachother. We are spending money that we feed our families with and they're working to feed their families. All it took with this dealership was simple communication (I learned some to). We dealt with a couple other "car lots" and ended up with a 500$ payment sitting in our yard and nothing we could do about$$$. So appreciate the local big guys and take care of them.. They take care of us more then you know. They just proved it to me and my family when we needed it. 50 years Whatcom.. I was never a Deihl Ford customer now a loyal Bellingham Ford Family Member! 👏 Bravo Bellingham Ford!! Life Time Whatcom County Resident! More

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Extremely friendly staff and ease of purchase. I’ve always enjoyed working with everyone at this dealership for years. I’ve always enjoyed working with everyone at this dealership for years. More

by todasm Verified Customer Verified Customer

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I enjoyed buying a new truck, Bones was able answer my questions and handle any issues. Everyone I met was friendly and helpful. questions and handle any issues. Everyone I met was friendly and helpful. More

by dbtb007 Verified Customer Verified Customer

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"NO, you listen to me! " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealersh " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealerships. Bellingham Ford did not have what I wanted. Where I purchased the Maverick, I was told that when I get the license plates to go to my local dealer and get a mounting bracket for the front plate. I went to Bellingham Ford parts and asked for a plate bracket. I was told that it was $71. I thought it would be free. I was told to go talk with Shawn. Shawn wanted to know why they should give me $71 of free mechandise? Why I didn't buy the vehicle from them? Go back to my dealer and ask them for a free plate bracket. Shawn went and got Julian. When I tried to explain to Julian that I thought that the dealerships worked together helping each other out, Shawn didn't hear me. He said, "Would you walk down the street and ask a stranger for $71?" "Why did I expect a free plate bracket?" I told him that I had 300 miles on the truck and was expected to bring it in for service over the course of my ownership. Again he stopped me with, "You listen to me." "Go home tognight and look at yourself in the mirror and ask..." I tuned him out. When done, I thought out loud, "This is a PR nightmare! The Diehl Ford dealership has been part of the Bellingham community since the early 1900's and this new dearlership is destroying its legacy!" Rather than he saying, "We want your business. Let's see if we can work something out." But for a $71 plastic plate bracket, [The same bracket costs around $35 on the internet] Bellingham Ford lost a potential long-term customer. I got disrespted and yelled at. I told Julian that I would gladly drive down to Skagit to Dwayne Lane Ford rather than come back to Bellingham Ford. More

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Looking for a rare stress free, pleasant, easy going buying experience when purchasing a new vehicle? After consulting many dealerships in the state, I Traveled from Eastern WA (Richland) to purchase a buying experience when purchasing a new vehicle? After consulting many dealerships in the state, I Traveled from Eastern WA (Richland) to purchase a new Expedition from Bellingham Ford. They were extremely easy to deal with and the staff was a real pleasure. I dealt with Jeff in sales and he was a great guy to work with. These folks treat you like family. They are courteous, low pressure and very helpful. I truly can’t say enough good things about this dealership. Even the fact that they have a beautiful friendly dog to greet you tells me about their business model. Thanks to Bellingham Ford for making my buying experience simple and pleasant. More

by RICHARD.MAYER Verified Customer Verified Customer

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My salesman Edison was super nice and wasn’t all about high pressure , Camille in finance went above and beyond to get me the best rates possible , since it is a used vehicle there were two minor issues w high pressure , Camille in finance went above and beyond to get me the best rates possible , since it is a used vehicle there were two minor issues which the service department handled very quickly, Over all I am very impressed with the service I received, leo white More

by white_lee59 Verified Customer Verified Customer

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Purchased a used truck and right away I was impressed with the straightforward and honest treatment. Every step in the process was stress free and I would recommend them and wouldn't hesitate to come ba with the straightforward and honest treatment. Every step in the process was stress free and I would recommend them and wouldn't hesitate to come back again. More

by danwl Verified Customer Verified Customer

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Everyone was spectacular to deal with from Marty in sales to the General Manager and the lady who delivered the vehicle. All were professional, informative, helpful, and very responsive. I’m very happy wit to the General Manager and the lady who delivered the vehicle. All were professional, informative, helpful, and very responsive. I’m very happy with the experience and love my new truck. We will definitely keep them in mind for any future vehicle purchases. Thanks, guys! More

by DDURAND Verified Customer Verified Customer

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I had looked at trucks at the dealership in Anacortes and they were not interested in selling me a super duty on the X plan. I had the same results at the Burlington dealership. I went to Bellingham Ford and they were not interested in selling me a super duty on the X plan. I had the same results at the Burlington dealership. I went to Bellingham Ford and they were willing to sell me a truck on the X plan and suggested that I order one the way I wanted. They were very helpful with explaining options and that resulted with me ended up with a truck that has everything that I wanted. I have never been to a dealership that the staff was so friendly and helpful. I would definitely rate this as my best experience purchasing a vehicle More

by vanpeltmark Verified Customer Verified Customer

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Excellent experience buying my Bronco Sport through Bellingham Ford. Everyone was super helpful, spent the time to go through everything, but also didn't waste time in the process. Bellingham Ford. Everyone was super helpful, spent the time to go through everything, but also didn't waste time in the process. More

by Emmanuel Verified Customer Verified Customer

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