Shaun Graef
Shaun Graef at Fletcher Jones Motorcars
Refer Me

Shaun Graef

Sales Manager

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

Contact Me
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rated
12 Reviews

I look forward to assisting you with all your Mercedes-Benz needs.

Dealership Experience

14 yrs, 5 mos

Industry Experience

14 yrs, 5 mos

Languages Spoken

English English

not yet
rated

12 Reviews

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12 Reviews of Shaun Graef

December 19, 2023

Dealership Rating
Employee Rating

Ray Hashemi in sales is absolutely amazing! Finance was wonderful to work with and Payden went above and beyond with the delivery of my CLS! Thank you FLETCHER JONES, you are the BEST OF THE B More

by Chai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 17, 2019

Dealership Rating
Employee Rating

Five Star Dealership From the minute I walked in he door, I was greeted by Sam Udonkuku with a smile who asked me if I would like some cold water... Josh (Who was JB More

by Laura R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JB Siribandan, Ed Kogan, Payden Evans , Brandon Hale, Sam Udonkuku, Josh Iacopetti (JB's assistant) Excellent job, efficient and knowledgable Great salesman

Aug 19, 2019

Fletcher Jones Motorcars responded

Hi Laura, Thank you for taking the time to share your experience at Fletcher Jones Motorcars and for the 5 star rating! Our team is happy to hear about your great experience with JB and everyone throughout the sales experience. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

July 31, 2019

Dealership Rating

Excellent Every person we came in contact with was very friendly and helpful. David, Shaun and Ricardo provided excellent customer service. A special thank you More

by Srmartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2019

Fletcher Jones Motorcars responded

Hi Sr. Martinez! Thank you for your 5 star rating and positive review! Customer service and guest satisfaction are our highest priorities, so our team is thrilled to read that David, Shaun and Ricardo provided you with excellent customer service and were all friendly & helpful, even providing a great lunch recommendation! We are grateful for your business and we look forward to serving you again in the future! Congratulations on your new Mercedes! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 28, 2019

Dealership Rating
Employee Rating

Exceptional Service-As should be expected from this dealer. My fifth MBZ, and my fourth from the same salesperson in 10 years. Do not waste your time going anywhere else. From un-returned phone calls, to tacky More

by Chris M
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JB Siribandan , Sammy Patterson

Jun 11, 2019

Fletcher Jones Motorcars responded

Hello Chris, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please contact me at 949-718-3015. Kind regards, Alicia Buccola Guest Relations Manager

May 27, 2019

Dealership Rating
Employee Rating

Amazing experience Efficient, and professional. We were completely done with test drive, purchase within 2 hours. Quick and easy! Would highly recommend this dealership. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Poleshuk

May 28, 2019

Fletcher Jones Motorcars responded

Hi John, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Kind Regards, Alicia Buccola Guest Experience Manager

May 16, 2019

Dealership Rating
Employee Rating

Customer First Mentality! Joon (along with Joey and Sean) were great to work with. Friendly, genuine, customer first mentality! I will see them for my next car and would highly More

by eeanderson12
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Joey Gulo, Joon Lee

May 21, 2019

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Joon, Joey, and Sean. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

March 16, 2019

Dealership Rating
Employee Rating

Car purchase experience Scott Lubrarich is the best new car salesman I have ever worked with. He was extremely knowledgable and helpful in every respect and made the whole ex More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lubratich

Mar 19, 2019

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Scott. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager

March 14, 2019

Dealership Rating
Employee Rating

Great Service From start to finish it was a great experience. Christopher White did an outstanding job with knowledge of the car and explaining how everything work More

by Homer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simon Barney , Christopher White

Mar 14, 2019

Fletcher Jones Motorcars responded

Hi Homer, Thank you for the 5 star rating and congrats on your recent purchase! Our team is delighted to hear that you had an exceptional experience from start to finish. We look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

November 27, 2018

Dealership Rating
Employee Rating

Better than the Best! The only Dealer I know with customer s Brandon Hale's Team will go above and beyond to make a deal that is right for the customer, not just to make a sale. They care and take pride in custo More

by Jgally
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Kilekas , Lorna Farthing, Brandon Hale

Nov 28, 2018

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! We are delighted to hear about your exceptional experience with Brandon and his team. Our team looks forward to working with you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

Dealership Rating
Employee Rating

2019 E300 WOW Factor! Paul Gulo and his team ministered the most beautiful marriage I’ve ever had in my life yesterday at Fletcher Jones Mercedes! While Paul ministered the More

by 2019chelston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2018

Fletcher Jones Motorcars responded

Hi Chelston, Congratulations on your new Mercedes-Benz E Class! We are thrilled to hear about your over the top experience with Paul and the rest of the Fletcher Jones family. We are happy to have in the family of preferred owners and look forward to serving you with an exceptional experience throughout your ownership. Kind Regards, Trevor Thornley Guest Relations Manager

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