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Shaun Crosier
Shaun Crosier at Jim Hudson Lexus
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Shaun Crosier

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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4.9
224 Reviews
4.9

224 Reviews

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224 Reviews of Shaun Crosier

May 02, 2025

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Employee Rating

I appreciate the thorough inspection. The receptionists need better training for scheduling appointments. I was there for FOUR hours. A courtesy car was never offered to me. There were pl More

by Sandy Rinzel
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Mercado

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May 05, 2025

Jim Hudson Lexus responded

Sandy, thank you for your feedback. We're glad to hear the inspection was thorough at Jim Hudson Lexus of Columbia, but we're sorry about the scheduling and courtesy car issues. We'll address these concerns with our team to improve future experiences.

April 26, 2025

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Service was fantastic. They always treat their clients with respect and care. I highly recommend them. More

by breeden1929
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Recommend Dealer
Yes
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Apr 28, 2025

Jim Hudson Lexus responded

Thank you for the high recommendation! We're delighted to hear that our team at Jim Hudson Lexus of Columbia provided fantastic service and treated you with respect and care. We look forward to serving you again in the future!

April 15, 2025

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Always superb customer service! Tony and Shaun are always professional, courteous and knowledgeable! They ensure the best experience! Also very skilled technicians, great work! More

by Tammy Gaskins
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Locklear

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Apr 15, 2025

Jim Hudson Lexus responded

Tammy, we're delighted to hear that Tony and Shaun provided you with such a positive experience at Jim Hudson Lexus of Columbia. Thank you for highlighting their professionalism and the great work from our technicians!

April 10, 2025

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Appreciate the excellent service of Shaun Crosier and Tony Locklear for the 5000 mile checkup of my 2025 Lexus ES 350. Saw a video of mechanic as he did a complete checkup of my 2025 ES 350 Lexus. More

by Lainey
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Locklear

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Apr 11, 2025

Jim Hudson Lexus responded

Lainey, we're delighted to hear that Shaun and Tony provided excellent service for your 2025 Lexus ES 350 at Jim Hudson Lexus of Columbia. Thanks for sharing your experience with us!

March 26, 2025

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High quality service by skilled technicians! Top notch customer service! They always ensure a great experience! More

by Tammy Gaskins
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Locklear

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Mar 26, 2025

Jim Hudson Lexus responded

Tammy, we're delighted to hear about your positive experience with our team at Jim Hudson Lexus of Columbia! Thank you for recognizing our skilled technicians and top-notch service. We look forward to serving you again in the future!

March 22, 2025

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Great customer service and service department. Shaun took care of my service and followed up to make sure he didn't miss anything. More

by Mrs. Dee
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Recommend Dealer
Yes
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Mar 24, 2025

Jim Hudson Lexus responded

We're delighted to hear that Shaun provided you with excellent service at Jim Hudson Lexus of Columbia! Thank you for sharing your experience and trusting us with your vehicle needs.

February 13, 2025

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Very professional and they kept me informed regarding the status of the car. A nail was detected in one of my tires and they were able to plug it More

by melody.kreiling
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Recommend Dealer
Yes
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Feb 14, 2025

Jim Hudson Lexus responded

Thank you for sharing your experience with Jim Hudson Lexus of Columbia! We're glad to hear our team kept you informed and took care of the tire issue efficiently. Safe driving ahead!

January 29, 2025

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I always receive excellent customer service from Erik! My technician Camille, also provided a great video to help me to understand the maintenance needed. More

by pkilgoreoswell
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Recommend Dealer
Yes

Other Employees Tagged: Erik Due, Danil Weih

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Jan 29, 2025

Jim Hudson Lexus responded

Thank you for sharing your experience with us at Jim Hudson Lexus of Columbia! We're delighted to hear that Erik and Camille provided excellent service and helpful insights. We appreciate your support!

January 20, 2025

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The dealership stands by its brand name Jim Hudson group.The group has kept the standards high because they have people like Shaun working for them Always helpful More

by Rajkumar oberoi
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Recommend Dealer
Yes
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Jan 20, 2025

Jim Hudson Lexus responded

We're delighted to hear that Shaun and the team at Jim Hudson Lexus of Columbia upheld our high standards. Thank you for recognizing their efforts!

January 18, 2025

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Jim Hudson does an excellent job from their constant communication, excellent pick up and delivery of a loaner car, videos of services , and quick response to extraordinary requests. More

by mwilli5032
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Jim Hudson Lexus responded

Thank you for sharing your experience with Jim Hudson Lexus of Columbia! We're delighted to hear that our communication, service videos, and loaner car process met your expectations. We appreciate the feedback and look forward to assisting you again in the future!

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