Everyone at the dealer is very nice, but It should not
take over 2:15 to do a planned, basic oil change/tire rotation/inspection.
take over 2:15 to do a planned, basic oil change/tire rotation/inspection.
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by kevinsaul1
Verified Customer
Verified Customer
Service Price Transparency
Takes care of the customer as quickly and effectively as
possible. I wish I was local so they could take care of my regular maintenance.
possible. I wish I was local so they could take care of my regular maintenance.
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by Crmmarietta
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Micky
The original appointment made was for an oil change and
for the car to be diagnosed as to what was or what I felt was wrong with the car. I had contacted the dealership a week prior to make the appointment
for the car to be diagnosed as to what was or what I felt was wrong with the car. I had contacted the dealership a week prior to make the appointment to ensure I had a courtesy card to take with me. When I arrived at your dealership, I was told they had absolutely no record of a courtesy car to be provided to me. Nonetheless, I sat at your dealership for two hours for an oil change. In addition, your service advised me that the cabin air filter needed to be replaced. Which I agree. However, a charge of 69.95 to replace the air filter is absurd. That actually should’ve been a nice courtesy to your customer. I went to auto parts purchased the cabin air filter and it took me not even five minutes to replace it. Total cost, a fraction of your price. Sorry, Southern motors, this is not the first time I’ve heard of your dealership going downhill. It’s a shame, as my car used to be serviced at your location when first purchased. I have family members who have purchased from your dealership, and they have said the same thing. The service Has simply just gone down the tubes.
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by ESCHLAUCH
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2024 -
Southern Motors Acura responded
Thank you for sharing your feedback. We sincerely apologize that we did not properly communicate the wait time expectations during your recent visit to our service department. We understand how important your time is, and we regret that we did not meet your expectations on this occasion.
Our goal is always to provide fast, efficient, and high-quality service to all our customers, and we take your comments seriously. We will review our service scheduling and process to identify areas where we can improve and ensure that we deliver a more timely experience in the future and to make sure we properly set expectations on the availability of loaner vehicles.
We truly appreciate your business, and we'd love the opportunity to make things right. If you'd like to discuss your experience further or if there’s anything else we can do to assist you, please don’t hesitate to reach out directly at 912-544-2117 or ptyning@smcars.com.
Thank you again for bringing this to our attention, and we hope to serve you better next time.
Sincerely,
Patrick Tyning
General Manager
Southern Motors Acura
912-544-2117
Mickey was great to deal with.
Fast, easy and a great deal! Highly recommend them!!
Fast, easy and a great deal! Highly recommend them!!
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by bryan75
Verified Customer
Verified Customer
Always thoughtful.
Very concerned that my car gets the service it needs. Thank you very much.
Very concerned that my car gets the service it needs. Thank you very much.
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by CONNIE19
Verified Customer
Verified Customer
Service Price Transparency
The staff was very friendly and the dealership was clean!
Will come back for my next car service.
Will come back for my next car service.
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by jacuan1019
Verified Customer
Verified Customer
Service Price Transparency
Shareen is always very friendly and very accommodating.
The Dealership is nice always professional. Very convenient location for me also.
The Dealership is nice always professional. Very convenient location for me also.
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by RSHORT1
Verified Customer
Verified Customer
Service Price Transparency
The service was top notch from beginning to the end of
service. Friendly atmosphere and clean sitting area.
service. Friendly atmosphere and clean sitting area.
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by T.M.Wright
Verified Customer
Verified Customer
Service Price Transparency
Very professional , took good care of my car and did a
very awesome job very grateful
very awesome job very grateful
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by williejrroach
Verified Customer
Verified Customer
Service Price Transparency
I love my Acura.
The gentleman that greets me when I drive into the service bay does not seem to have the friendliest attitude — both times I’ve gone.
The gentleman that greets me when I drive into the service bay does not seem to have the friendliest attitude — both times I’ve gone.
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by wowmaw
Verified Customer
Verified Customer
Service Price Transparency