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Shannon Pankratz
Shannon Pankratz at Russ Darrow Nissan of West Bend

Shannon Pankratz

Finance Manager

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

4.8
13 Reviews
4.8

13 Reviews

Write a Review

Dealership Experience

6 mos

Industry Experience

9 yrs, 7 mos

13 Reviews of Shannon Pankratz

April 02, 2025

Dealership Rating
Employee Rating

Bought brand new Nissan Armada and was only given one key. Was promised key on the end of the week but it never came. Then was promised it was shipped to dealership but they said it got lost in the mai More

by SAVAGELABINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Drake Burke, Robert Garcia, Tori Abel

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Apr 02, 2025

Russ Darrow Nissan of West Bend responded

Thank you very much for your feedback! This is the first I am hearing of this, and I would agree that it is not the service you should have been provided. Please come visit the dealership and ask for me, and I would be happy to make this up to you! Thank you for being one of our great customers! Mitch Darrow mitchell.darrow@russdarrow.com

March 19, 2025

Dealership Rating
Employee Rating

Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out More

by HTREMELLING
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Wilder, Robert Garcia

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Mar 20, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

March 13, 2025

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Employee Rating

David Schlei was great ! Made the experience fantastic 👍 knowledgeable and friendly , definitely customer service driven ! More

by BRENT.ZIMMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
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Mar 14, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your wonderful review! We are thrilled that Daniel had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 09, 2025

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Employee Rating

Friendly, professional, and experienced staff! The waiting area is clean and comfortable! The wait time has always been very reasonable! More

by AATE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Mitch Darrow

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Mar 10, 2025

Russ Darrow Nissan of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

March 08, 2025

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Employee Rating

Dealer provided excellent service. Timing of service was first rate. Comfortable surroundings made the time fly by. More

by h.j.mayer6159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service depth. Was excellent.

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Mar 10, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

March 07, 2025

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Employee Rating

Good service friendly staff clean waiting area Good service overall. Would recommend to friends and family More

by Judithbaldus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review, Judith! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 28, 2025

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Employee Rating

Russ Darrow Nissan has always been very helpful when I bring my car in. Very pleasant More

by ggderge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Bahr

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Mar 03, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

February 27, 2025

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Employee Rating

Great service. I love the video of the underside of my truck. Such a smart idea. More

by KEVIN.ROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Hans Frey, Brandon Wilder, Mitch Darrow, Robert Garcia, Christopher Rose, Shane Bode

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Feb 28, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 21, 2025

Dealership Rating
Employee Rating

Excellent communication from the service representative, not a great experience overall but the representative was very helpful. More

by Why?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke , Rodger / service

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Feb 23, 2025

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

Brandon was very helpful and took the time to understand what I was looking for in a vehicle. Everyone at Russ Darrow West Bend were very accommodating and pleasant to work with. I would definitely recommen More

by LTHISTEd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Wilder, Robert Garcia

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Feb 10, 2025

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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