Shannon Pankratz
Shannon Pankratz at Russ Darrow Nissan of West Bend

Shannon Pankratz

Finance Manager

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

4.8
20 Reviews
4.8

20 Reviews

Write a Review

Dealership Experience

8 mos

Industry Experience

9 yrs, 9 mos

20 Reviews of Shannon Pankratz

June 08, 2025

Dealership Rating
Employee Rating

This is the 2nd car I've bout from Drake and Russ Darrow Nissan. I was very happy with how Drake just rolled with the process and that he understood how important it was for me to leave with exactly what I More

by Angella Mueller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Robert Garcia

Jun 08, 2025

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

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Employee Rating

This Nissan branch goes above and beyond expectations in assuring my needs were addressed in a timely manner More

by Dan Bagin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia

Jun 03, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 24, 2025

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Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership. More

by JOEWINKLEPLECK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 17, 2025

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This dealership is very good and keeping my vehicle safe with on time maintenance and service More

by Jnobles120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

May 10, 2025

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The facility is beautiful. Brandon was very helpful and professional. The detail job was lacking and I had to do that myself. I am hoping to receive my other key fob early next More

by LEGEND11141
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brandon Wilder

May 10, 2025

Russ Darrow Nissan of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 06, 2025

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The service is good from the time I pull in the garage. I m usually met at the door and a few minutes later I m in the lounge reading a book. The service is quick and I’m out the door. I like the fact I ca More

by KKASABUSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

April 26, 2025

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Employee Rating

Very good experience. Sales person and manager were good. No high pressure tactics and was able get vehicle at what I consider a good price. More

by GGIBBONS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia , Tim Griese

Apr 26, 2025

Russ Darrow Nissan of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

April 23, 2025

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Employee Rating

Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with o More

by SAVAGELABINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

March 19, 2025

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Employee Rating

Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out More

by HTREMELLING
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Wilder, Robert Garcia

Mar 20, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

March 13, 2025

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Employee Rating

David Schlei was great ! Made the experience fantastic 👍 knowledgeable and friendly , definitely customer service driven ! More

by BRENT.ZIMMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Mar 14, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your wonderful review! We are thrilled that Daniel had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

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