Shannon George

"Peaceful Promise" "Fair. Transparent. Straightforward." These terms are the self-stated business ethic of Lexus of Lehigh Valley and very accurately describe my recent purcha Transparent. Straightforward." These terms are the self-stated business ethic of Lexus of Lehigh Valley and very accurately describe my recent purchase of a new Lexus ES300h. Customer Experience Manager Shannon George managed all aspects of my transaction from initial deposit (on an in-transit vehicle) to a seamless right-off-the-truck delivery about 10 days later. Shannon was delightful to work with - no red tape or gimmicks - and she models the unique character of LoLV perfectly. I will also mention Dylan Reid, another standup manager at LoLV, who allowed me to test drive an ES hybrid late in 2023. Dylan was wise enough to answer my questions and allow the car to sell itself. None of the usual, uncomfortable arm-twisting. For my wife and I, this was truly a "peaceful experience" all around! Not to mention a wonderful, sharp car, too! More

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I walked in to the dealership 17 years ago for some warranty work and never went back to my local garage. LOLV takes the hassle out of owning a vehicle (outstanding service department!). When it came warranty work and never went back to my local garage. LOLV takes the hassle out of owning a vehicle (outstanding service department!). When it came time to purchase a new car, I really didn't consider buying anywhere else because I can see how honest they are. Shannon made everything super easy. There is no pressure, there is no "closer" (no True-Coat ref: Fargo). Everything is explained up front. You can choose to do it or not. Thanks Shannon! More

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Coty was very knowledgeable. He explained to us in detail everything we asked about the car. We highly recommend Coty. He explained to us in detail everything we asked about the car. We highly recommend Coty. More

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This is the first time I bought a car without stepping foot in the dealership. We moved out of the area and love LOLV. Shannon helped me find an NX in transit, setup the paperwork via email, and had the foot in the dealership. We moved out of the area and love LOLV. Shannon helped me find an NX in transit, setup the paperwork via email, and had the car delivered to my house. It was easy, quick, and convenient. The delivery driver, Malik, was quick with the signatures and did a vehicle walk through in the driveway. The whole experience was fantastic! More

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Shannon seamlessly handled our purchase. She was also quick and prepared. She answered all our questions to our satisfactory. Only thing i did not see was the manager who normally comes at t She was also quick and prepared. She answered all our questions to our satisfactory. Only thing i did not see was the manager who normally comes at the end to congratulate the deal. Other than that it was all good. More

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