Shannon Fogarty

Shannon was so helpful and kind when i came in. She tried to fix the solution herself (my key fob) before checking it in to actual service. They sent me messages throughout the day and kept me upda She tried to fix the solution herself (my key fob) before checking it in to actual service. They sent me messages throughout the day and kept me updated on everything. Very professional! More

by akeniston2147 Verified Customer Verified Customer

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Love the video, makes me feel that the inspection was thorough and know that they check my concerns. Everyone is always polite, friendly and professional. thorough and know that they check my concerns. Everyone is always polite, friendly and professional. More

by 159smaz Verified Customer Verified Customer

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Everyone at Werner Mazda is very helpful. All of my questions were answered and my car was ready when promised. All of my questions were answered and my car was ready when promised. More

by sbcostello12 Verified Customer Verified Customer

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Shannon was above and beyond. I wasn’t exactly kind when I found out the amount and she handled me like a pro. Irate customers are so difficult and she was amazing. So much so I c I wasn’t exactly kind when I found out the amount and she handled me like a pro. Irate customers are so difficult and she was amazing. So much so I called her manager to say thank you for the professionalism and kindness. This is why I return to Werner for every service and purchase. Even every oil change. More

by rpierce1 Verified Customer Verified Customer

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Service department is always friendly and communication is excellent. Clearly presented the quote and communicated changes clearly. is excellent. Clearly presented the quote and communicated changes clearly. More

by mjbrummett Verified Customer Verified Customer

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Very satisfactory service appointment. The communication was good and clear. The wait time was around 1.15hrs so would visit again! The communication was good and clear. The wait time was around 1.15hrs so would visit again! More

by nagarajan.eashwar Verified Customer Verified Customer

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Always an easy, convenient, and affordable experience. . have been using Werner for Service for many years. Followup video is amazing, friendly staff and comfy waiting area all make the process super smoot . have been using Werner for Service for many years. Followup video is amazing, friendly staff and comfy waiting area all make the process super smooth and enjoyable. Highly recommend More

by tami5 Verified Customer Verified Customer

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Great experience all around. He greeted me when I arrived, and kept me updated while I waited. He greeted me when I arrived, and kept me updated while I waited. More

by jenskelton Verified Customer Verified Customer

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Great service! Loved the video explaining what was done to my car. Very nice waiting area. Loved the video explaining what was done to my car. Very nice waiting area. More

by sbcostello12 Verified Customer Verified Customer

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I went in for service for a light on my dashboard, that had actually gone out by the time of service. I kept the appointment because I had a tire rotation anyway. I was there 2 hours and they had done 3 had actually gone out by the time of service. I kept the appointment because I had a tire rotation anyway. I was there 2 hours and they had done 3 recalls which I was not aware of until an hour and a half in. When I got my car back, there was a new light on so they immediately took the 2024 CX-90 back in and reset that. I then left. I'd say 6/10 on satisfaction. Not bad, not great, but average. More

by Ragspray Verified Customer Verified Customer

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